Harbor:Operations manual: Difference between revisions
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==ADMISSIONS== | ==ADMISSIONS== | ||
===Boarding Patients Sent from Clinic=== | ===Boarding Patients Sent from Clinic=== | ||
Revision as of 23:10, 14 January 2019
Pre-hospital/Surge Plans
Incoming transfers
Ambulance Triage
Surge Criteria and Plan
Disaster Plan & Equipment
- split surge/disaster here
Orchid Downtime
ID: Flu, Hepatitis, Ebola
Labs
Radiology
Discrepancy E-mail
To: smunn@dhs.lacounty.gov; BKalantari@dhs.lacounty.gov; amlikotic@dhs.lacounty.gov; jkuo@dhs.lacounty.gov; akaji@dhs.lacounty.gov; tlittle@dhs.lacounty.gov; cavaughn@dhs.lacounty.gov; iclaudius2@dhs.lacounty.gov
On [Date], USROC contract radiologist [Radiologist Name] submitted an interpretation for a [type of study] for patient [last name, first name], MRUN [Insert MRUN].
After our review of the study and interpretation for clinical purposes, the Department of Emergency Medicine has identified the following potential quality problem(s): Accuracy of interpretation (may include omission of significant finding) Delay in interpretation Other (specify):
Following is relevant information on this case: [Insert clinical context and explanation of concern].
Therefore, we request that this study undergo a quality review as part of the Department of Radiology’s monitoring of the USROC contract.
Should you have questions on this matter, please do not hesitate to contact [Your Name] at [DHS Username]@dhs.lacounty.gov.
Thank you.
Dr. Lewis 5/2018
EQUIPMENT
Ordering DME
IA/Exposures
Occupational Exposure
Sexual Assult/STI Exposure
Patient Disposition
Discharging a Patient
Other
ADMISSIONS
Boarding Patients Sent from Clinic
Just a reminder to the seniors in the Emergency Department running the board: the correct procedure for patients admitted from clinic who do not need a monitored bed, especially when the clinic is closing, is for the clinic to contact the patient flow facilitator to assist in locating a bed in the hospital, and only contact the emergency department to board the patient if the flow facilitator cannot make other arrangements.
Monitored bed patients can be sent from the clinic to the emergency department to board when we are out of monitored beds. If it does not sound like the patient needs a monitored bed, please talk to the ED attending.
(Dir. OPS, February 03, 2015)
Direct Admission after Hours
Insurance Problems
- For issues with insurance, refer patients to the CA Dept of Managed Healthcare: https://www.dmhc.ca.gov/
Physicians
Forms
PC Cheat Sheet
Phone numbers
Harbor:Paging
ED attending on call plan
Trauma Activations
In addition to the standard trauma activation criteria published on a badge card that everyone should carry and refer to, the Trauma Service can be activated in patients not meeting trauma criteria to help in several ways:
- Getting CT scans READ quickly (Trauma will read them)
- Getting lots of extra hands to do whatever needs to be done for the patient.
- Getting surgical decisions made more quickly.
You can even activate the trauma service if you have a non-trauma patient that needs emergent surgical intervention.
All of these decisions are covered under "ED Judgment"
(Dir OPS 7/15)
STEMI Activation
Code Stroke
Scheduled Dialysis Patients in ED
- The router will place them on the pre-arrivals each AM (M/W/F)
- HD times should be 5-9a and 930-130p
- They will receive a MSE at triage – if they decline the MSE and only want their scheduled HD, please document that “the patient declined a MSE and no emergent medical condition exists at this time” in the MSE note and we are done from the ED perspective
- If the patient appears unstable, please discuss with one of the AED attendings to determine if they need to be on an AED team or simply need dialysis with a call to the nephrologist for urgent evaluation.
- Once the MSE is performed, they will be taken to one of our HD rooms – preferentially Gold 29, then RME 19, then Acute 15 (likely a max of 2 rooms at a time).
- They will be cared for by the nephrologist (typically Dr. Anuja Shah) who will place the discharge orders (so these patients should NOT be placed on AED teams).
- If for some reason Dr. Shah is unable to evaluate the patient prior to discharge, the FastTrack NP (not resident) will briefly evaluate the patient when ready for discharge - documenting vitals, heart, lung, and lower extremity exam, and page Dr. Shah to clear for dispo and subsequently print the discharge instructions (“HEMODIALYSIS” patient education).
- The NP will forward the chart to Dr. Shah, not ED R4 or Attending.
Chappell 12-1-17
Documentation
Attending Documentation
Resident documentation
Prescribing
Codes
Airway management team
Macros and Autotext
RME & TRIAGE
LEGAL
AB 2760: Naloxone for patients at risk for opioid overdose
Requires providers to offer a prescription for naloxone (or other reversal agent) when
- Prescribing ≥90 morphine milligram equivalents/day (for example, 9 Norco 10/325 tabs/day) Here is a link to the CDC tool for daily opioid dose calculations: https://www.cdc.gov/drugoverdose/pdf/calculating_total_daily_dose-a.pdf, or
- When co-prescribing an opiate with a benzodiazepine.
- 'Even when not prescribing opioids if the patient just has a history of overdose or substance use disorder', or if the patient is at risk for returning to a high dose of opioid medication to which he or she is no longer tolerant. Cal/ACEP is looking further into this latter provision but for now, it’s the law.
- At Harbor, we have naloxone intranasal on formulary. Further, if a prescription for naloxone (or other reversal agent) is given, the provider must educate the patient (or someone designated by the patient) on overdose prevention and how to use naloxone (or other reversal agent). To help you with that requirement, below is a link to a sample patient education handout, which includes naloxone information. Patient Handout. We are working making this flyer available at each clerk’s station and in the doc boxes, and there are similar naloxone instructions in ORCHID.
SB 1152 - New California homeless patient discharge planning law
Bottom line,
- Consult social work as early as possible once you have identified a homeless patient ("HL" icon). Social work wants to be consulted for EVERY homeless patient.
- Infectious disease (ID) screening and vaccinations are now mandated by law, so based on current ID concerns, please document that you offered Hep A vaccine to those that qualify since there is an ongoing Hep A outbreak.
- If medically appropriate, please order a meal prior to discharge.
Details:
- New definition of homeless:
- Lack fixed and regular nighttime residence
- Primary nighttime residence in supervised area or area not designed for living/sleeping
- Examples: Car, shelters, tent, hotel, street, beach, park, abandoned building, bus/train station, etc.
- Offer meal - please order of medically appropriate: Provider and RN
- Offer weather appropriate clothing - SW and RN
- Discharge meds or prescriptions - Provider
- Referral for follow up care - Provider
- Offer infectious disease screening and vaccinations: Currently, Hep A vaccine to address local outbreak. Provider and RN.
- Offer transportation: bus tokens from social work, House Supervisor, Registration
- Screening for affordable healthcare coverage: Patient Financial Services (PFS), Registration
- Identify post-discharge destination: SW
- Communicate discharge needs to receiving entity: SW
More info: https://californiaacep.site-ym.com/page/Legislation_Implementation
Involuntary holds
Adverse event mandatory reporting
Prescribing
Template:Triaging Ambulance Patients
Family Viewing of Deceased Patients
If you have a death in the ED, please don't direct family to the morgue and don't promise body viewing. If the death is potentially a coroner's case, with an unclear cause of death or concerns for possible criminal activity (violence, hit and run, etc.), the family may not be allowed near the body for concerns of evidentiary integrity. For any death that we will be disclosing to the family, the ED social worker should be present to handle the details of discussing body and funeral preparations with the family.
Family Bereavement Resources
How to access the bereavement packet if needed.
- Go to home page for Harbor/UCLA and click on Departments/Site pages
- Once the page comes up, look in the second column for Patient Education
- Click on Patient Education
- Once the page comes up, look for Patient Handouts
- Click on Patient Handouts
- Once page comes up, scroll down to Bereavement packet; it is available in English, Spanish, and Korean.
Law Enforcement Escorting Patients Out Of the Emergency Department
Because of the potential conflicts with EMTALA law, it is important that a physician be involved in any decision to remove any patient or potential patient from the emergency department. For this reason, any time law enforcement is either requested by nursing staff, or decides on its own, to escort a patient from the emergency department (including the waiting room), an attending physician should be notified and agree with (and document) the decision. The House Supervisor should also be notified (x3434) before involving law enforcement. Documentation should specifically state that the patient has had a medical screening exam and does not have an emergency medical condition, or if there is an emergency medical condition that it has been appropriately stabilized. Obviously, it should also be safe for the patient to be removed from the emergency department.
Dir AED 5/26/16
Weapons in ED
- As a general rule, no patients should have weapons on them (INCLUDING PEACE OFFICERS), even if they have concealed weapons permit.
- No visitors should have weapons. The only exception to visitors carrying weapons are active peace officers.
- We are working with hospital administration to make this hospital policy for campus grounds.
- If you encounter issues, call the Sheriffs Department for assistance.
A.Wu, Dir AAED, LASD, Dir OPs 12/9/16
ILLICIT DRUGS/MARIJUANA IN ED
- Marijuana less than an ounce (plant) or 8 gms (concentrate) and patient at least 21 years old - keep with patient belongings
- Marijuana quantity more than above (or not sure), or possessed by person under 21 - Call Sheriff
- All other illicit drugs (or suspect as illicit) - Call Sheriff
Dir OPS 2/27/18
OBSERVERS IN THE ED
- There can never be an observer of any type in the ED without the prior permission of hospital administration or the chair, or one of the vice-chairs in the department.
- Observers must be introduced to any patient whose care they observe and the patient must be given the opportunity, in a non-coercive and open manner, to not have the observer present during their care.
- Observers must never be present during sensitive parts of medical care (e.g., genital exams, during history taking regarding abuse or sexual assault, etc.).
- Observers must wear a clearly visible name tag that provides their first and last name and identifies them as an “Observer” or using a more descriptive label (e.g., “Medical Student” or “Residency Candidate”).
Chair, EM 9/2017