WikEM OVMC:ED is meant as a guide to providers working in the ED at Oliveview UCLA Medical Center. It is only a guide. Management of the patient is always at the discretion of the ED provider.

OVMC Observed Procedure Checklist and Evaluation Form

Procedure Checklist and Evaluation Form

OVMC Administration Master Phone List

OVMC Administration Master List

DEM Reporting and Suggestion Form


DEM Master Backup Supply List


RSV Bronchiolitis and Other Peds Respiratory Illnesses

Waiting Room

  • HR and Pulse ox will be obtained on all QR kids with respiratory complaints; completed by NA or ICN
  • ED 4 Attending is responsible for monitoring how many Peds patients waiting to be seen; ED 4 Attending will tell ED residents when they need to start picking up patients. RME NP will help be the eyes/ears and let the ED4 Attending know if kids start to back up to ensure ED residents are engaged on seeing them too.


  • Suction Snot!!
  • Remember, beta agonists and steroids have not been shown to helpful for kids with bronchiolitis.


  • Pediatrics will try to keep more kids here at OVMC on HFNC. Will be evaluated on case by case basis. Will likely want the child to be observed in ED on HFNC to see if they are stabilizing.


  • If it's determined a child does need to be transferred:
    • Utilize MAC for dhs-responsible; if MAC is unable to find a bed, UM can assist by calling other hospitals with pediatric monitored/ICU beds.
    • Utilize UM for OOP patients; if UM unable to find a bed through the health plan, engage MAC to help find a bed
    • If no beds are available anywhere, and child still requires a Higher Level of Care transfer, utilize Emergent Transfer Request or ELTC to MAC and notify MOD on-call.
    • Our OVMC Critical Care Team CCT is not certified to take children; If a child needs critical care transport, and MAC (which also utilizes CHLA transport team) is unable to provide transportation in a timely manner, may need to decide to use one of our ED providers for transportation.


  • Autotext/dotphrase for URI and bronchiolitis discharge instructions can be found under Maureen McCollough auto text
  • Bulb syringes will be made available to give to parents


ACEP Monkeypox Field Guide: https://www.acep.org/monkeypox-field-guide/cover-page/

How Transmitted?

  • Transmitted via direct contact and respiratory droplet; wear appropriate PPE.
  • Place suspects in a room with closed door and 'special precautions' sign

How to Test?

  • Use same swab used for COVID testing (UTM or VTM); use one swab to sample 1-3 lesions of the same type, preferably from different locations on the body
    • if different appearing lesions, collect additional swabs from several more lesions
    • limit 2 swabs per patient
  • Order is in Place Orders page (left side scroll down) = Monkeypox Virus DNA Qual RT PCR-SO (if possible, try to unroof the lesion to swab)
  • Have low threshold for also testing for HIV
  • If you are also swabbing for other things such as HSV, varicella or GC/Chlamydia, make sure you send separate swabs for the other tests

When will results return?

  • Tests are send-outs with results taking 3+ days to return
  • LA Public Health is notified of all positive results and will follow up with patient for contact tracing and isolation.

DHS also has a centralized process to follow up on positive results and contact patient for consideration of Tecovirimat.

  • Consider TFU if you are sending other tests, or if you would like patient notified of negative result

Who to Notify?

  • For SUSPECTED cases, contact OVMC Infectious Disease and Prevention x73624; after hours, leave message with patient's name, MRUN, birthdate and verified contact information

What about Treatment?

  • Cases treated once confirmed positive; treatment will be handled by OVMC Infectious Disease and Prevention

Discharge Instructions

  • Discharge ALL SUSPECTED cases with the LA County Dept of Public Health monkeypox home isolation guidelines
  • LA County DPH monkeypox home isolation guidelines now available in Cerner...Patient Education...Departmental...Monkeypox, english and spanish versions available.
  • Hard copies of the isolation guidelines also located in ED1A Provider Room
  • ED1A clerks have original copies of handouts

How to keep track of staff exposures?

  • Nursing will keep track by placing a log sheet outside the patient's room. Names of any staff who enter the room should be added to the log.

What if I have an occupational exposure?

  • Monkeypox is not as highly contagious as COVID and many other infections. However, if you come into direct skin contact with any lesions, or are in proximity to an aerosol generating procedure (intubation, swabbing of unroofed lesions) without N-95 mask and face covering then it could be a high risk exposure.
  • OV Employee Health has monkeypox vaccine for high risk occupational exposures. You can contact them at x73403



  • All patients should be wearing a mask and presumed contagious even if asymptomatic.
  • Visitors should be minimized to one visitor maximum, and only for pediatrics, elderly/disabled in need of assistance, or end of life.
  • All staff should wear a mask at all times. Staff who may become involved in aerosolizing procedure may wear an N95 mask throughout shift, at their own discretion. Eye protection should be worn for all patient interactions.
  • Patients with fever and/or respiratory symptoms will be moved into an ED room or another care venue after ICN. Those deemed possible COVID suspects will be placed in droplet and contact precautions while in ED.
  • Mask, eye protection, gown, and gloves for all COVID-suspect patient interactions. N95 or CAPR/PAPR required if aerosol generation.
  • CAPR face shields re-used: clean with purple top wipes; Used N-95 masks in designated white bins to reprocess if not visibly contaminated.

Oxygen Therapy

  • Regular nasal cannula or simple/NRB facemask are not aerosol-generating, use first-line (leave paper mask on patient over cannula)
  • AVOID CPAP and BiPAP as these are aerosol-generating
  • High-flow nasal cannula may be used in with a simple mask over the nose/mouth in patients requiring >10 L/min O2. Limit flow rate to 30 L/min or less. These patients should be placed in airborne isolation.
  • Intubation/mechanical ventilation should be considered early enough to allow for careful, planned procedure


  • N95 with eye protection or CAPR/PAPR. Minimize personnel in room (RN, RT, and 2 MDs). Use negative pressure rooms.
  • RSI without bagging whenever possible; If bagging needed, put viral filter (from RT) and place LMA to minimize aerosol generation
  • Senior resident or attending to perform. Use Glidescope whenever possible to reduce exposure
  • McGrath in the black airway toolbox is only for attending intubation in 2F
  • Consider additional protective barrier such as clear sheet if available
  • Patients in cardiac arrest: Prioritize intubation over chest compressions if no shockable rhythm.
  • Use lung protective vent settings, 6 cc/kg tidal volume with escalating PEEP needed to maintain oxygenation. Simple vent mode (AC)

Treatment of Bronchospasm

  • Avoid nebulized therapy as this is aerosol-generating
  • In addition to MDI’s, consider sub cut. epinephrine (0.3 mg) or terbutaline (0.25 mg), or IV magnesium
  • Steroids should be used as needed; do not withhold based on COVID concerns.


  • Only for persistent oxygen requirement, or some other physiologic derangement (e.g. sepsis). Document PUI for interqual purposes.
  • No Observation beds now; Try to dispo with 6-8 hrs (e.g., Asthma, CHF exacerb, CP w neg trops w/o need for risk strat); Otherwise admit.
  • Notify hospitalist of COVID suspect. They will coordinate bed choice with ID attending (You do not need to call ID.)
  • ANO/patient flow should be contacted for prolonged boarding issues at x73170.
  • Consider ICU for patients:
    • on ventilator
    • requiring >6L/min of oxygen
    • requiring pressor support
    • with three or more of: AMS, uremia, tachypnea >30, multilobar infiltrate, age >55
  • Cover for CAP as appropriate. Other therapy is at discretion of IM/ID/Pulm/ICU teams
  • Labs: CBC, CMP, phosphorus, magnesium, LDH, troponin, CK, CRP, ferritin, procalcitonin, PT/PTT, d-dimer.
  • Imaging: portable CXR only unless high suspicion of PE or other life-threatening concern besides COVID


  • Any child under age 1 with fever more than 4-5 days (even in the ABSENCE of any Kawasaki’s symptoms/criteria) should be considered a suspect and should be sent for COVID testing, CBC, ESR, and CRP and consider specialty consult with Peds ID/Immune/Cards.
  • Any child >1 year of age and up to 18 years of age with fever more than 4-5 days AND any other Kawasaki’s symptom(s)/criteria should be evaluated as above.

COVID Testing Reminders

  • Admissions - ordered as Symptomatic or Asymptomatic - all done rapidly (rapidly = a few hours)
  • Psychiatric - see below
  • Outpatient - Symptomatic, CAN'T Isolate - Do NOT discharge until COVID result is back. Should be used rarely for those living in group homes, SNFs, board&cares. Living with Grandpa doesn't qualify.
    • There are hotels/shelters that can be arranged for the rare COVID+ who cannot isolate at home. Can be arranged through social work Mon-Fri business hours. Or patients can be given the DPH number (833) 596-1009 to call themselves.
  • Outpatient - Symptomatic, CAN Isolate - These patients should be sent home. Results are sent in a daily report from the lab to our ED COVID RESULTS TEAM. No need to flag anything. Results will be followed up by the team. Including peds cases.
    • Make sure we have the correct address and phone number in Cerner.
    • Results take 3-5 days. NEGATIVE results will receive a letter in the mail. POSITIVE results will get a phone call.
    • Patients can call 747-210-3110, Mon-Fri 8am-4pm, if they have questions. Do NOT refer to TFU.
    • Use COVID OVMC Awaiting Testing Results patient handout in the Departmental folder, English and Spanish.
  • Asymptomatic or just COVID exposures - Do NOT send tests on these. We do not have the staff to follow these up. Refer to L.A. City website. Coronavirus.lacity.org/testing See new handout in Departmental Folder. COVID OVMC Testing Sites. English and Spanish available.
  • Access Center (on the ED Post Visit Plan page) gets the SYMPTOMATIC COVID+ or PUI patient a follow-up phone call with a DHS doctor in about 3 days. This is to find patients who may be getting worse at home. For DHS empaneled or DHS eligible. NOT OOP or MHLA. Check contact phone number in Cerner.
  • HOMELESS: For symptomatic patients experiencing homelessness who are going to be placed in a COVID-19 shelter by Social Worker, order as "Outpatient CAN self isolate". These will be held as lower priority as SW will send patient to a shelter where patient will self-isolate while test is pending.
  • CONGREGATE LIVING, symptomatic patients: e.g. group home, SNF. Order as "Outpatient CANNOT self-isolate". These will be given priority as discharge may depend upon test results.
  • DHS Healthcare Workers: Refer to employee health for testing to x73403. They will get an appt for drive-thru testing 1-3pm weekdays.

Psych Patients and Testing

UPDATED 6-3-2021

  • If medically cleared from triage or ambulance bay, and asymptomatic, then no covid testing needed prior to going to psych. If symptomatic, order covid.
  • If in an ED bed and medical clearance occurring/waiting for psych to see patient, order the covid test on ALL psych patients. If asymptomatic AND psych has a place to hold the patient awaiting test results, patient can be sent to psych before test results are back. If they don't have a place to hold the patient, then we need to wait until results are back.

Safer at Home/Home O2 and Pulse Oximeter Program UPDATED 12-1-2020

  • Candidate for Home O2:
    • Should be considered for any suspected COVID-19 patient when:
      • Diagnosis of COVID-19 (+) or PUI for COVID-19
      • Room air O2 sat < 93% with no history of chronic lung disease
      • O2 requirement are 0-3L NC to keep SaO2 >/= 94% or improving clinical trajectory with SaO2 >/= 92%, and without accessory muscle use
      • No other medical issues necessitate inpatient care
      • Patient has to have access to electrical plug for oxygen concentrator.
  • Step 1: Call Resp Therapy. ED RT x75581 (Supervisor RT x75038 Mon-Fri 8am-8pm-ish); RT will coordinate with oxygen vendor for oxygen and concentrator.
    • Patient must remain in ED until oxygen and concentrator arrive from oxygen vendor.
    • CalOx Home Health 323-255-5175
    • Supercare Health 855-621-5929
  • Step 2: ALL STAFF: Verify address and phone number in Cerner
  • Step 3: ALL STAFF: Notify ED Clerk to obtain pulse ox ; ED clerk will log patient in the Home O2 binder.
  • Step 4: Provider orders DME for Home Oxygen and Home Oximeter Device
    • Home Oxygen: Concentrator; continuous flow 1-3 Lpm; interface – nasal cannula; Est need in months – 1; diagnosis – suspected coronavirus.
    • Home Oximeter: Pulse ox; hypoxia/coronavirus
  • Step 5: Nursing: Have all prescription sent to the ED
  • Step 6: RT will educate patient on oxygen cylinders and concentrator when they arrive.
  • Step 7: Provider adds COVID discharge instructions
    • COVID OVMC Home O2/Safer at Home Discharge Instructions
    • COVID OVMC Self-Proning positions Eng/Span
  • Step 8: Provider adds Access Center to depart process. This allows patient to have a follow-up call by PCP or CCC within 3 days. OOP patients should be told to call their PCP.
  • Step 9: Next Day - ED Clerk assigns NP to call ED patients for 1st follow-up call. Patient will also receive follow-up call 3 days later by PCP or CCC via Access Center. NPs do NOT call Obs or Admitted patients sent home on O2.
  • Step 10: NPs document short note after discussion with patient. Message can be left with patient to call ED with questions. No other follow-up calls will be made.
  • For any problems, call or text Dr. McCollough 310-614-5306

Discharge Handouts including Department of Public Health

  • Home Care Instructions - Respiratory Symptoms, Not Tested, Spanish
  • Isolation Instructions - Exposed Household Members, English
  • Isolation Instructions - Exposed Household Members, Spanish

General Information on COVID-19, Department of Public Health, LA County

  • General Information

Updated info to be added

CDC Webinar

  • CDC Webinar with Micheal Bundesmann, who took care of the ~50 patients with severe COVID-19 in the Kirkland, WA, cluster. He gives a nice case series and his own perspectives with management. Waleed Alhazzani, who chaired the Surviving Sepsis Campaign’s (which may be a dirty word to some out there) position paper on the management of COVID-19 patients. He gives a lot of historical context for some of the management we are exploring with patients with severe COVID-19.


Donning and Doffing

  • CDC Donning and Doffing PDF


  • HIPPOED Donning and Doffing Video (4th and 5th videos)




Guidelines for Safe Intubation (Life in the Fastlane)

McGrath Video Laryngoscope

  • How to use the McGrath video laryngoscope


Ultrasound and COVID

  • youtube videos cannot link to WikEM.

The Joint Commission TJC

Phone Numbers additional

Phone Numbers


  • MD Room ED 1A Attendings 73648, 73649
  • MD Room ED 1A Residents 73907, 74732, 73645, 74720 (phones running in direction of ED1 to ED2)
  • MD Room ED 4/5 74936, 74937, 74938, 74939
  • Hospitalist Room 74930
  • ED 1A/Clerk: 74324 (PR1,PR2,15,24,25)
  • ED 1B: 74865 (16-23)
  • ED 2A: 74321 (1-7)
  • ED 2B: 74280 (8-14)
  • ED 3: 74976 (43-49)
  • ED 4/RME Unit: 74974 (34-41)
  • ED 5: 74970 (26-33)
  • ED Fax: 74298
  • Charge/Resource Nurse: 74324
  • ICN/Router: 73440
  • Triage 1: 65658
  • Triage 2: 65661
  • Triage 3: 65662
  • Triage 4/RME: 65697
  • Triage 7: 75709
  • ED Lab 74977
  • ED Xray tech 74951
  • ED CT scan tech 74968
  • ED Ultrasound tech 74940, 74945
  • ED Reading Room 74969, 74971
  • ED Pharmacy 75530
  • Psych ED 74340, 74341
  • UR 74890, 74891
  • PFS 65228
  • TFU 74825
  • ED North Annex 73107

Translator Phones in Room

  • PR 1 x60400
  • PR 2 x60401
  • Bay 1 x60346
  • Bay 2 x60347
  • Bay 3 x60348
  • Bay 4 x60349
  • Bay 5 x60350
  • Bay 6 x60351
  • Bay 7 x60352
  • Exam Rm 8 x60353
  • Exam Rm 9 x60354
  • Exam Rm 10 x60355
  • Exam Rm 11 x60356
  • Exam Rm 12 x60357
  • Exam Rm 13 x60358
  • Exam Rm 14 x60359
  • Exam Rm 15 x60360
  • Exam Rm 16 x60361
  • Exam Rm 17 x60362
  • Exam Rm 18 x60363
  • Exam Rm 19 x60364
  • Exam Rm 20 x60365
  • Exam Rm 21 x60366
  • Exam Rm 22 x60367
  • Exam Rm 23 x60368
  • Exam Rm 24 x60369
  • Exam Rm 25 x60370
  • Exam Rm 26 x60371
  • Exam Rm 27 x60372
  • Exam Rm 28 x60373
  • Exam Rm 29 x60374
  • Exam Rm 30 x60375
  • Exam Rm 31 x60376
  • Exam Rm 32 x60377
  • Exam Rm 33 x60378
  • Exam Rm 34 x60379
  • Exam Rm 35 x60380
  • Exam Rm 36 x60381
  • Exam Rm 37 x60382
  • Exam Rm 38 x60383
  • Exam Rm 39 x60384
  • Exam Rm 40 x60385
  • Exam Rm 41 x60386
  • Exam Rm 42 x60387
  • Exam Rm 43 x60388
  • Exam Rm 44 x60389
  • Exam Rm 45 x60390
  • Exam Rm 46 x60391
  • Exam Rm 47 x60392
  • Exam Rm 48 x60393
  • Exam RM 49 x60394


  • Pager: 818-529-0372
  • VOIP Phone: 75112

Psych ED

  • 74340
  • 74341


  • ICU


  • Main Radiology 74059
  • ED Xray tech 74951
  • ED CT scan tech 74968
  • ED Ultrasound tech 74940
  • ED Reading Room 74971
  • MRI tech 73862
  • MRI front desk 73535
  • ED Reading 74971
  • MRI Body Reading 73770
  • Neuro and MRI Neuro Reading 74082
  • MSK/General Reading 65145
  • UTZ Reading 74177
  • CT Reading 74791, 74792, 66078
  • Interventional Radiology 74554
  • Interventional Radiology Scheduling 73686
  • Overnight Reads: USROC 866-448-7762 Monday-Friday 11pm-7am, Sat/Sun/Holidays 7pm-7am
  • On-call schedules for Radiologists and Tech Supervisor: https://lacounty.sharepoint.com/sites/dhs-ov-radiology/Radiology%20On%20Call%20Schedules/Forms/AllItems.aspx


  • Lab - ED 74977
  • Lab - Processing 66033
  • Lab - Blood Gas 73314
  • Lab - Micro 66045
  • Lab - Pathology 73532
  • Lab - Blood Bank 74062



  • ED Charge Nurse 74324
  • ICN/Router: 75235, 75236
  • ED Nursing Supervisor Office (near bed #8) 74850
  • Triage 1: 75658
  • Triage 2: 75661
  • Triage 3: 75662
  • Triage 4/RME: 75697
  • ED 1A/Clerk: 74323, 74324
  • ED 1B: 74865
  • ED 2A: 74321
  • ED 2B: 74280
  • ED 3: 74976
  • ED 4/RME Unit: 74974
  • ED 5: 74970
  • Hospital Nursing Administration 73001


Urgent Care Clinic and CCC 2A105 74312 Open Mon-Sat
Clinic A 73125
Clinic B 73129, 73131, 73132 Breast, Chest, Gen Surg, Peds Urology, Plastic Hand, Plastic Surg, Proctology, Thoracic Surg, Urology, Vasc Surg
Clinic C 73133 Primary Care, GI, HIV/Positive Health, Cardio, Heme, ID, MDA, Neuro, Oncology
Clinic D 73137 Gyn After Care, Gyn, Gyn Onc, Urogyn, Gyn Endo, Memory
Clinic E 73064 ENT, Interventional Rads, Ortho, Podiatry, Rheum
Clinic M 74546 Respiratory Urgent Care
Clinic P 73700 Primary Care, Derm, Endo, Pulm, Renal, Women's Health
Ophtho 75630
Peds Clinic in 4C 73144
Ortho Tech 818-529-5135, 818-529-5509


  • "0" then "5" then "5"


  • ANO 75526
  • Appointment Center 747-210-8000
  • Bed Control 75959, 73179
  • Central Supply 65946
  • IT Info Technology 74522, 72644, 323-409-8000
  • OR 74364
  • PFS (Patient Financial Screening/Registration) 65228
  • Medical Administration 73025
  • Medical Records (problems with Cerner notes) 73934
  • Physical Therapy 74245, room 1D120
  • Psych ED 74340, 74341
  • Resp Therapy RT office 74422, pager 4055...1392...enter callback number
  • Sheriff XXXX
  • Social Work
    • Consult to Social Work now working in Cerner
    • If no answer,
      • Social Work 7am-7:30pm pager 818-313-1759
      • Social Work 7:30p-7am (off campus) 818-313-1637
      • Social Work Office 74236


  • ED Resusc 323-409-6667
  • ED Resusc Attending 323-409-1610
  • ED Peds Attending 323-409-1650


  • 866-940-4401; press "1" for emergent, or press "3" for DHS facility

Kaiser EPRP

  • 800-447-3777

ED Administration

ED Admin Gurus

  • Matt - Neurology, Neurosurgery, Infection Control, EMS, and Disaster
  • Pam - Ob/gyn and Residency
  • Maureen - Pediatrics, Cerner, Substance Use Disorders, ED High Utilizers, and supplies/equipment
  • Alan - Radiology
  • Fred - Psych
  • Amir - Medicine and ICU
  • Tomer - Pharmacy and P&T (pharmacy and therapeutics committee)
  • Breena - IRB, Invasive Procedures and Language assistance (interpreter issues, video phone issues…)
  • Steven - Residency
  • Luis - Cerner

ED In Person Translation Service for Hard of Hearing, Deaf, Deaf Blind, and non-ASL speakers, see Social Work section

ED Throughput

RME Unit

  • Monday - Sunday, 8am to 8pm
  • ED 4: 34,35,36,37,38,39,40,41
  • ED 31/Procedure/Discharge Room will be left open and used for slit lamp exams and ENT procedures as needed, consults and discharge patients home as needed.
  • Staffing: two NPs, two RNs, one NA
  • Responsible for ESI level 4 and 5 patients
  • Responsible for overall turnover of rooms by discharging patients and bringing in new patients to be seen
  • NP and RN will pair up and take 4 rooms each, 34-37 and 38-41
  • RME Unit rooms will be set up with gurney against the wall and a chair in center of room in which patients will be placed.
  • Patients who remain in the ED 4 from the nightshift will either be discharged or moved to another area as soon as is possible for nursing staff. Night shift staff will attempt to move these patients at 6am. Dayshift stay will continue moving patients held over from the night shift.
  • In the morning when ED 4/RME Unit rooms are empty, Triage RN will place ESI level 4 or 5 patients directly into empty ED 4/RME Unit rooms; when these rooms are finally full, the responsibility for room turnover will shift to the staff in the RME Unit.
  • In the morning, when ED 4/RME Unit beds have been filled by the Triage RN, additional ESI 4 and 5 patients can continue to be placed into other ED beds in ED 1,2,3 or 5 if ESI 1-3 patients do not take precedent.
  • NP provider will sign up for the patient in the Res/ML column
  • RN will not sign up for the patient on the Tracking Board. The RN, however, will be responsible for patients who are under the care of the NP with which they are paired.
  • RN is not required to complete an assessment on every RME Unit patient. If medications given, etc, then a reassessment should be completed. If RME Unit patients are on the track more than 4 hours, a reassessment must be done by the RME Unit RN in the waiting room.
  • RME Unit Nursing (RN/NA) responsibilities: visual acuities, drawing blood, obtaining urine samples, sending patients needing plain films to PWR, calling Radiology about patients need utz or CT scan, anticipating procedures such as lac repairs or gyn exams and moving carts to the room, moving patients to and retrieving patients from the waiting room, etc.
  • Any patient placed in RME Unit who is subsequently deemed too complicated for RME Unit will have an RME documented, their ESI level changed to 3, orders placed as needed, and patient moved either back to the waiting room or when possible to ED 1, 2, 3, or 5. Responsibility for these patients should also move to the ED provider and nursing staff in those areas. If moved back to the waiting room, responsibility falls back to the Triage and Reassessment RNs.
  • Patients requiring plain films will be sent down to PWR/Radiology WR to wait for their imaging. RN or Provider will change the bed assignment to PWR. Radiology tech will then look on the tracking board, find the patient in PWR, complete the plain film imaging and then tell the patient to return to the RME Unit/ED 4 Nursing Station. The RME Unit RNs will then change the bed assignment to TR4 and send patient to waiting room to wait for imaging results.
    • ONLY RME Unit patients requiring plain films will be sent to PWR/Radiology WR.
  • Patients who are waiting for laboratory testing results, imaging such as utz or CT, plain film imaging results, or consultations by subspecialits can be moved to the waiting room. Bed assignment will be changed to TR4 in order to keep them visually separate from the other waiting room patients. These patients will remain the responsibility of their providers while they are in the WR awaiting results.
  • Patients moved to the waiting room (TR4) or ED 31/Procedure/Discharge Room will not be counted toward the nurse/patient ratios because they will need limited nursing interventions.
  • Patients who need to receive discharge instructions will be discharged in their ED room assigned or in ED 31/Procedure/Discharge Room.
  • RN will notify housekeeping when a room needs to be cleaned; RN will choose a new ESI level 4 or 5 patient from the WR to fill the room.
  • At 7pm the night shift RNs assigned to RME Unit will assume care for the day shift RN’s patients and continue working with the NP per the above guidelines.
  • At 8pm, the RME Unit will close, and patients who are still in progress of being cared for by the RME Unit team will be signed out by the day shift NPs to one of the night shift residents. The night shift RNs assigned to EDs 4 continue to care for the patient until discharge.
  • At 8pm, ED 4 will be used along with ED 1,2,3 and 5 beds for a variety of patients. Triage RN will be responsible for assigning patients to those beds.
  • If the RME Unit is successful, we may extend hours to 8pm-8am when a night shift Nurse Practitioner has been hired. We may also extend the RME Unit, as needed, to include additional ED beds and other ED nursing and provider staff.


MIT Meds in Triage

  • Triage RNs are able to administer acetaminophen, ibuprofen, ondansetron or mylanta under a Medication in Triage Protocol
  • Applies to adults and children
  • One time dose only
  • If patient has already been RME'd and requests pain medication, then MIT protocol does not apply and provider will be asked to order medication

Admission Guidelines

Medicine Admissions UPDATE March 2017

  • ED Provider contacts Hospitalist and discusses case (ONE PHONE CALL)
  • Hospitalist has one hour to see patient and obs vs admit, level of care, admission team
  • If hospitalist desires discharge or transfer, hospitalist will recontact ED providers and discuss
  • Hospitalist will place order for Request for Admit (Red circle)
  • Hospitalist will contact the Admitting Team and tell them about the case
  • Admitting Team will write inpatient Admission Orders (Hospital icon)
  • If Admitting Team desires more information, Admitting Team will contact ED provider

Medicine Admissions Upgrades, Downgrades, ICU Admits co-managed

  • Inpatient teams are required to write inpatient admission orders (hosp icon) within 2 hours of Order to Admit (red circle)
  • Once inpatient admission orders are written (hosp icon),both Attending and Resident column on Tracking board can be changed to Inpatient Attending and Inpatient Resident
  • ED Admissions to Ward, Tele, Stepdown are managed by inpatient Medicine team once hospital icon appears
  • ED Admissions to ICU are managed by ED with ICU consultation
  • Ward, Tele, Stepdown then upgraded to ICU are co-managed by original medicine inpatient service and ICU team
  • ICU then downgraded to Ward, Tele, Stepdown are managed by the inpatient medicine team; ED should give report to Medicine

Observation - updated May 28, 2021

  • We can page hospitalist for Obs admissions or overrides up to 11pm.
  • If we have a patient who is still in interqual process and/or still awaiting some parts of the workup, but for whom we already know they will not be going home, we should contact the hospitalist before 11pm. With discussion, they can be put on the list for the Night Admitting Resident to be admitted or placed in Obs after 11pm. The goal is to allow discussion with hospitalist before ED resident and attending signout to the overnight ED team. (Most of the time we should wait until we have the essential workup done to call the hospitalist)
  • DEM will continue to keep patients who do not meet interqual in the ED overnight and manage them. We will NOT place the Obs order on these patients, and they will remain under ED care. Put a "ED OBS" comment in the MD column so we can identify them.
  • In the morning those who cannot be discharged within a few hours should be discussed with the hospitalist for override or Obs placement under medicine. It's a good idea for the overnight attending to call the hospitalist around 7:15 to discuss them before signout, if the hospitalist has not already called or come by.

Chest Pain Admission Guidelines

  • High Risk = Any of the following:
    • Objective signs of myocardial infarction/ischemia or new LV dysfunction:
      • Diagnostic ST/T changes or new LBBB on EKG
      • Abnormal Troponin result
      • Symptoms associated with dynamic EKG changes
      • Signs of CHF or cardiogenic shock
      • Malignant dysrhythmias
    • Typical symptoms known to be ischemic and:
      • Recent (<12 month) PCI
      • Recurrent/refractory despite anti‐anginal therapy
    • Management:
      • Anti‐platelet, anti‐thrombotic, and anti‐anginal therapy
      • Cardiology consult for possible urgent invasive therapy
      • Repeat troponin q3h x3 unless urgent invasive therapy already planned
      • Admit to SDU or ICU bed
  • Intermediate Risk = No High Risk Features, but one or more of the following:
    • Abnormal but non‐diagnostic EKG, cannot exclude ischemia:
      • LVH with strain
      • Digoxin effect
      • Ventricular‐paced rhythm
    • New, typical angina symptoms in a patient with:
      • Known CAD
      • Age>70
      • Inability to complete outpatient ETT
      • Intermediate Score on Risk Estimation Tool (e.g., TIMI 3 or higher)
    • Management:
      • ASA; anti‐anginal therapy as needed
      • Repeat EKG and troponin q3h until negative assay >6h from onset of most recent chest pain
      • Observation or Telemetry admit (in consultation with Hospitalist and/or Cardiologist) for risk stratification prior to discharge, unless already performed in past 12 months.
  • Low Risk = No High or Intermediate Risk feature, plus
    • TIMI 0-2
    • Highly atypical symptoms
    • Recent negative objective study (e.g. angiogram, nuclear imaging, CCTA, ETT with Duke score 9 or greater)
    • Management:
      • ASA
      • Repeat EKG and troponin q3h until negative assay >6h from onset of most recent chest pain
      • Refer for expedited (<72h) outpt. risk stratification if not already done in past 12 months
      • Refer for primary care to assess and manage vascular risk factors

Tele Admission Guidelines

  • Based on AHA/ACC guidelines, see reference at: http://circ.ahajournals.org/content/110/17/2721.full
  • Class I (Valid for 72 hours)
    • Mild – moderate heart failure (Requiring IV Diuretics BID, not PRN)
    • Hemodynamically stable arrhythmia (HR > 45 and < 150 bpm):
      • atrial fibrillation/flutter
      • non-sustained ventricular tachycardia
      • other non-sustained SVT
    • Following percutaneous coronary intervention (PCI)/cardiac cath
    • QTc prolongation (> 460 msec in women, > 450 msec in men)
    • Hemodynamically stable (HR > 45 bpm) atrioventricular block (consider higher level of care for 3rd deg)
    • Drug overdose with arrhythmic potential (e.g. Digitalis, Tricyclic antidepressants, Phenothiazines, Antiarrythmics)
  • Class II (Valid for 48 hours):
    • Transfer from ICU or SDU after Acute Coronary Syndrome (STEMI/NSTEMI) or cardiac/respiratory arrest
    • Chest pain requiring inpatient evaluation (troponin < 0.8, no significant ECG changes)
    • Stroke
    • Syncope (true loss of consciousness)
    • Post-operative patients with presumptive or confirmed obstructive sleep apnea
    • Cardiac contusion, myocarditis or pericarditis
    • Initiation/adjustment of antiarrhythmic medications
  • Class III (Valid for 24 hours):
    • Electrolyte abnormality requiring cardiac monitoring but not requiring higher level of care due to underlying process such as diabetic ketoacidosis
    • Following pacemaker placement or cardioversion
    • Asthma/COPD exacerbation with hypoxemia (spO2 less than or equal to 95%) despite high flow O2 treatment

Surgical Subspecialty Admission Guidelines

  • DATE: February 14, 2023
  • TO: Faculty and Housestaff, Departments of Surgery, Medicine, Ob/Gyn, Pediatrics, and Emergency Medicine
  • FROM: Jane Yang, M.D., Interim Chief, Department of Surgery; Soma Wali, M.D., Chief, Department of Medicine; Christine Holschneider, MD, Chief, Department of Obstetrics & Gynecology; Shannon Thyne, MD, Chief, Department of Pediatrics; Greg Moran, M.D., Chief, Department of Emergency Medicine
    • Re: Emergency Department Hospital Admission Guidelines: IIn order to optimize patient care, housestaff supervision, expedite the admission process, and minimize conflicts regarding admission decisions, this document will clarify how the decision is made to admit emergency department (ED) patients to various inpatient services, and provide guidelines as to what types of patient diagnoses are most appropriately admitted to a specific inpatient service and hospital ward or unit.
    • Decision to Admit an ED Patient to the Hospital & Resolving Disputes: The decision as to whether a patient can be managed as an outpatient or requires more intensive observation and therapy in the hospital can be critically important. Therefore, the service chiefs have decided that after input from the admitting housestaff, the decision regarding admission ultimately must be made by attending physicians, which is consistent with community standards of care.
    • The Department of Emergency Medicine attending physician will make the decision on the need for an ED patient to be admitted. This decision will be made after reasonable evaluation and consultation to determine a presumptive diagnosis, admission service, and level of care. To avoid misunderstandings and delays, consulting residents should, upon completing their evaluation, clearly communicate their recommendations with the ED resident caring for the patient prior to leaving the ED. Patients will not be transferred from the ED to the floor until there is notification and confirmed acceptance by the admitting resident or attending, which should be indicated in the ED patient tracking system.
    • If, once notified, the admitting service resident disagrees with the recommendation of the ED staff, the resident should contact his/her senior/chief resident or attending physician to review the case. All disputes should be resolved first by ED resident discussion with the admitting service senior/chief resident, and, if necessary, by discussion between the ED and the admitting service attending physicians.
    • Diagnosis-Specific Guidelines for Appropriate Admission Service
    • The service chiefs expect that patients with certain designated illnesses will be admitted to the appropriate service, in accordance with the preceding section. Patients with disorders appropriate for surgical admission may not require an acute surgical procedure (e.g., abdominal pain with possible ischemic bowel admitted for observation). Patients with potential surgical diagnoses but who have significant concomitant medical problems (e.g., diabetes out-of-control) may be best managed on the Medicine service, with close consultation.
    • For patients seen in the ED who are within 30-days from their operation and for whom admission is being considered, the operative service (general surgery, urology, GYN, etc) should be the primary consulting service and in most cases the admitting service.
General Surgery & Subspecialties Medicine/Pediatrics/Ob/Gyn
Acute abdominal pain - very likely underlying surgical etiology (e.g., ischemic bowel), complicated diverticulitis likely to require surgery - non-pregnant (General Surgery) Acute abdominal pain – unclear but possible medical/ non-surgical etiology (e.g., colitits, gastroparesis, uncomplicated diverticulitis) (Medicine)
Pregnant women and non-pregnant women with acute abdominal pain likely to have gynecologic etiology (Ob/Gyn with General Surgery consultation)
Acute cholecystitis, Cholangitis, Choledocholithiasis in patient with gallbladder, symptomatic biliary colic with PO intolerance (General Surgery) Gallstone pancreatitis in patient with or without a gallbladder, Alcoholic and other non-gallstone-related pancreatitis, Choledocholithiasis without gallbladder (Medicine)
Pregnant women with gallstone pancreatitis, acute cholecystitis, choledocholithiasis/cholangitis (Ob with General Surgery consultation)
Hepatitis and hepatic abscess(es) (Medicine)
Mechanical small bowel obstruction requiring NG tube (General Surgery) Small bowel obstruction – secondary to prior Ob/Gyn surgery or gynecologic malignancy (Ob/Gyn)
SBO not requiring NG tube, or if not surgical candidate – (Medicine)
Abscesses with complex wounds or requiring urgent OR intervention, necrotizing skin and soft tissue infections, post-operative wound infections, other significant skin/soft tissue infections involving specific areas needing urgent surgery (General Surgery, Head & Neck Surgery, Plastic Surgery for hand) Cellulitis/lymphangitis, abscesses that do not require urgent OR intervention, and other skin infections with significant concomitant medical problems (e.g., diabetes out-of-control) (Medicine with surgical consult as needed); Infection of lower leg below ankle or foot with or without abscess, including diabetic foot ulcer and/or osteomyelitis (Medicine with Podiatry consultation)
Vulvar abscess (Gyn);
Infection of lower leg below ankle or foot with or without abscess, including diabetic foot ulcer and/or osteomyelitis (Medicine with Podiatry consultation)
Kidney stones with uncontrollable pain, with or without obstruction, without infection; Bilateral hydronephrosis from ureteral stones and renal insufficiency or solitary kidney; Acute prostatitis, with severe obstructive voiding symptoms, or with severe hydronephrosis; Scrotal abscess requiring OR intervention (Urology) Urinary tract infection (Medicine), UTI with pregnancy (OB) or UTI with gynecologic malignancy (Gyn)
UTI requiring admission, with kidney stone or indwelling ureteral stent, with or without obstruction
Acute prostatitis (fever, chills, toxic appearing);
Epididymitis requiring admission for IV antibiotics;
Scrotal abscess not requiring OR but needs IV abx;
Urologic problem in patient with any complicated medical problem (e.g., diabetes out of control, severe sepsis) (Medicine with Urology consultation); pregnancy (OB), or gynecologic malignancy (Gyn)
Acute gastrointestinal bleeding (Medicine or Pediatrics)
Injuries distal to the elbow requiring urgent operation (Plastic Surgery) Ankle and foot fractures (Medicine with Podiatry consultation)
All patients with post-operative surgical problems within 15 days of discharge requiring admission - to specific operating service (with Medicine consultation as necessary)
    • Admission Orders Admission orders must be written by the responsible inpatient service housestaff who are available to floor nursing in order to direct inpatient management.
      • For cases in which the admitting diagnosis is established (e.g., CT-confirmed appendicitis), an inpatient bed is available, and the admitting service residents are unavailable for > 2 hours (e.g., in the OR), the ED resident will contact the admitting service senior/chief resident in order to seek verbal approval for the admission. The ED physician will then write holding admission orders on the standard admit form and transfer the patient to a hospital bed.
      • If the admitting senior/chief resident is also unavailable or the admission cannot be approved, then the ED attending may contact the admitting service attending physician to facilitate the admission. Admission holding orders should include pain medications, intravenous fluids, and antibiotics (if recommended by the admitting service), and contact information (resident name and pager number) for the admitting service if a nurse needs new orders or to notify a physician about any change in patient status
    • Patient Transfers
      • All patients considered for transfer from Olive View-UCLA must be reviewed and evaluated by the ED attending physician.
      • For pediatric patients, the pediatric attending physician on-call should be notified prior to patient transfer.
      • For surgical diagnoses the attending surgeon on-call should be notified to approve the transfer.

Admissions from the Clinic, How to

  • Clinic staff places order for "UR Consult"
  • Once UR approves admission through Interqual, UR will contact PFS for a new FIN number to be created
  • UR will then fax admission info and new FIN number to Bed Control
  • Bed Control then contacts clinic staff to give them the new FIN number so admission orders can be placed
  • Clinic staff or inpatient team must write Admission Orders in order for Bed Control to secure a bed
  • For admissions to Obs Unit, clinic staff should contact Hospitalist on-call

Follow Up Guidelines

Future OVMC Clinic Appointments already scheduled

  • Future OVMC appointments can be found in the Patient's Chart, tabs on the left, Patient Schedule
  • Future OVMC appointments can also be found on the Patient Summary (Discharge Instructions). Click Depart. Page that appears is the Patient Summary. Scroll down to Future Appointments.

Future Orders - Outpatient studies ordered by the ED

  • When you order a future outpatient study, it will automatically print on the Patient Summary (discharge instructions)
  • Phone numbers for Radiology, Cardiology Lab and TFU automatically print out on the Patient Summary (discharge instructions)
  • Patients MUST call to schedule their own outpatient study. Patient should then call TFU afterwards to get the results of the study
  • Outpatient CTs, ultrasounds and MRIs are generally booked 4-6 weeks out. PLEASE do NOT tell the patient to schedule the appointment within a few days
  • If you think the patient needs the outpatient radiology appointment sooner, you will need to get overbook approval from Radiology during business hours and type the name of the approving Radiologist in the future order radiology request in Cerner. Obviously this is going to be harder to do overnight or on weekend shifts.
  • Cerner orders:
    • Echocardiogram = CV Transthoracic Echocardiogram
    • Exercise Stress Test = CV Treadmill Stress Test or CV Exercise ECG Stress Test
    • Holter monitor = CV Holter Monitor
    • Barium Enema = RF Barium Enema
    • Upper GI = RF Upper GI
    • Mammogram = MG Mammogram Digital Diagnostic (indicate left, right or bilateral)
    • Breast ultrasound = US Breast
    • EMG = EMG 1 Extremity Request
    • EEG = EEG

OOP (Out of Plan)

  • Orange OOP on Tracking Board indicates out of plan insurance. Patient should be referred back to their health plan and PCP.
  • Info on health plan and PCP found on Patient Summary (Discharge Instructions), Demographics and Utilization Review tabs.
  • Do not refer OOP patients to subspecialty care at OVMC
  • OOP Health Plan and/or clinic name will print automatically on the Patient Summary (Discharge Instructions).
  • URGENT FOLLOWUP: To arrange urgent followup with PCP for OOP patients, call Outpatient Service Coordinator (OPSC) x74556. After hours/weekends/holidays, leave message with patient name, MRUN, and reason for urgent followup (e.g. fracture, new lung mass, etc). Make sure contact info is correct in Cerner. OPSC coordinators will help expedite a followup appt with the PCP. Remember,outside health plans usually require patients to see their PCP before being referred to a subspecialist.

DHS Empaneled

  • To find out if a patient is empaneled to a DHS provider, look at the banner bar on the patient's chart. Look right hand side "Emp Prov". Name of PCP will be written there.
  • If empaneled, DHS or community clinic name can be found listed under Additional Patient Information on ED Summary page.
  • URGENT FOLLOWUP: To arrange urgent followup with PCP for OOP patients, call Outpatient Service Coordinator (OPSC) x74556. After hours/weekends/holidays, leave message with patient name, MRUN, and reason for urgent followup (e.g. fracture, new lung mass, etc). Make sure contact info is correct in Cerner. OPSC coordinators will help expedite a followup appt with the PCP. Remember,outside health plans usually require patients to see their PCP before being referred to a subspecialist.

MHLA (My Health LA)

  • Indicated by green MHLA icon on tracking board
  • Not an insurance plan but gives patient access to primary care clinic and provider (PCP)
  • MHLA patients receive all SPECIALTY care at OVMC or other DHS facilities
  • OK to refer MHLA patients to subspecialty care at OVMC either through Message Pool or econsult.

NERF (New Empanelment Referral Form)

  • Used to enroll patients with significant PMH who have no primary care or health plan
  • Patient must have at least one of a specific list of diagnoses
  • Only about 1/3 of patients will actually receive a PCP through the NERF process. Because of that, give patient a clinic list upon discharge so he/she can find a PMD on their own.
  • To enroll in NERF program, click NERF while completing Depart process. Check off diagnoses that apply. Click green arrow. Clerk will complete on-line NERF form. OR. Open patient's chart. Go to Primary Care Information at the bottom of the tabs on the left. Click New Empanelment. Complete form. Unless patient has strong desire to be empaneled to a particular primary care clinic, leave options open.

TFU (Telephone Follow Up)

  • Used for follow-up of culture or GC/chlamydia results and for patients to call for outpatient Radiology imaging results
  • To refer to TFU, click ED Post Visit Plan while completing Depart process, choose ED-TFU-OVM and indicate what needs to be followed up
  • Ensure we have a correct phone number on the patient
  • If patient has already been discharged from the ED and you want to refer to TFU
    • Step 1: Find patient on the Look Up track (only good for 7 days after discharge)
    • Step 2: Choose patient on the Look Up track, click Modify Events.....Request Event......Post Visit ED TFU
    • Step 3: Open patient's chart......Depart.....now fill out ED Post Visit Plan form
    • If you do not follow these steps, TFU will not be flagged to follow-up the patient

CCC (Continuing Care Clinic)

  • ED Followup Clinic used for complicated patients without primary care or an outside health plan
  • Guidelines for CCC: Urgent follow-up of potentially serious internal medicine conditions that might otherwise require hospital admission, ED return visits, or extensive ED workup. The clinic is for patients without any other primary care resource; patients who have insurance and/or an established primary care clinic should be referred back there for follow-up of such conditions. *Consults sent to CCC will be reviewed within a few days by the NP who staffs the clinic; patients who have insurance or who do not meet the referral criteria listed below will not be seen in CCC; they will be referred on for routine primary care.
  • Our DEM TFU program can also refer patients to CCC, so if a test is pending to determine whether a patient meets criteria, please do not generate a CCC referral; the TFU program can review the test and refer to CCC if appropriate.
  • The CCC clinic can coordinate work-ups for possible malignancies including ordering additional outpatient imaging and biopsies.
    • Step 1: Please do not skip this step! Ensure that patient does not have established HMO insurance, other primary care. Do NOT send DHS Empaneled or OOP patients (see DHS Empaneled and OOP).
    • Step 2: Click ED Post Visit Plan while completing Depart process, choose ED-CCC-OVM
    • Step 3: Indicate condition requiring urgent CCC visit:
      • Suspected new or recurrent neoplastic disease
      • Acute medical condition potentially requiring inpatient admission if not followed up promptly
      • Diabetes out of control (Glucose >500, requiring initiation of insulin therapy, or new end-organ dz.)
      • Severe hypertension (>160/100 at time of ED discharge, new end-organ dz., or refractory to tx.)
      • Suspected new significant auto-immune disease (SLE, RA, scleroderma, IBD, vasculitis)
      • Complex or undefined infections requiring further evaluation (FUO, osteo, colitis, fungal/parasite, HIV)
      • Acute pulmonary disease or exacerbation requiring systemic steroids or antibiotics
      • Potentially serious lab or imaging findings (anemia, hepatitis, renal insuff., hyperCa++, incidentalomas)
      • Endocrine disease requiring advanced workup (hyperthyroidism, thyroid masses, pituitary/adrenal dz)
      • New congestive heart failure, arrhythmia, or structural cardiac disease not requiring admission
      • Decompensated liver disease requiring diuretics, paracentesis, or workup for occult etiology
      • New or recurrent deep venous thrombosis or other condition requiring anticoagulation
  • If you have questions about a consult, or wish to discuss a case during regular business hours, contact Dennis Chamling, NP, via the Department of Medicine or by pager on the amion.com internal medicine website. (password ov_im)

Urgent Referrals for Subspecialty Care/Message Pools

  • Used to refer patients to certain subspecialty clinics for URGENT follow-up appts (<2 weeks)
  • Do NOT refer OOP patients or non-urgent complaints through the Message Pool
  • For ENT and Ophtho patients, page the on-call resident for approval for the urgent follow-up appt. Type in the approving resident's name and the follow-up date/time agreed upon. Tell patient to show up at 10am to the clinic.
  • Current Clinics with Message Pools:
    • OVM Coumadin ED/UC Urgent Follow Up
    • OVM Hand Surgery ED/UC Urgent Follow Up
    • OVM Gyn Aftercare ED/UC Urgent Follow Up
    • OVM Ophthalmology ED/UC Urgent Follow Up - needs 24/7 phone call to ophtho
    • OVM Orthopedics ED/UC Urgent Follow Up
    • OVM Otolaryngology (ENT) ED/UC Urgent Follow Up - needs 24/7 phone call to ENT
    • OVM PCC (HIV) ED/UC Urgent Follow Up
    • OVM Pediatrics ED/UC Urgent Follow Up
    • OVM Peds Ortho ED/UC Urgent Follow Up
    • OVM Plastic Surgery ED/UC Urgent Follow Up
    • OVM Podiatry ED/UC Urgent Follow Up
    • OVM Procedure Service ED/UC Urgent Follow Up
  • Note: USC Peds Ortho ED/UC Urgent Follow Up no longer exists


  • eConsult appointment center for new referrals: 747-210-3800
  • eConsult is now accessed directly through Cerner from within a patient's chart. There is an eConsult tab available under the Table of Contents Menu (Table of Contents are the grey tabs on the left hand side of the mPage underneath the "ED Summary"). Users no longer have to manually enter patient identifiers to search for a patient. There is no longer a need to maintain a separate username and password for eConsult.
  • Used to refer patients to subspecialty clinics for NON-URGENT follow-up appts. Not all referrals are approved. In fact, most from the ED are denied. If approved, appts are likely several months away.
  • Do NOT send eConsults on OOP patients
  • Do NOT send eConsults on DHS empaneled patients. These patients should be referred back to their primary care doctor.
  • For outside records to be attached, use the Fax-to-Scan form on the Econsult. Print it out. Patient name and MRUN will be on the fax form. Attach it to the outside records and give to the clerk to fax. See job aid. XXXXX
  • For General Surgery gallbladders and hernia referrals, fill out the Cholecystectomy/Hernia form. Patient must be non-smoker with BMI <35
  • Do NOT refer the following:
    • Derm - simple skin conditions (must be SEVERE or worrisome for cancer)
    • GI - diverticulitis, undiagnosed abdominal pain, gastritis without minimum of 3 months of PPI or h.pylori treatment
    • Neuro - simple seizures, headaches
    • Urology - stones less than 5mm

Patient Education

Diabetic Teaching



  • Definite STEMI on EKG and appropriate patient - ACTIVATE Cath Lab per protocol below
  • Probable STEMI or complex patient - CONSULT Cardiology (digital FAX 310-496-0160)
Oliveview UCLA Medical Center Providence Holy Cross
Mon-Fri 7am-5pm Nights, weekends, holidays
Page Code STEMI via Cerner Consults- Auto Paging (pager 818-226-4502) Verbally concept patient for transfer
Verbally consent patient and family for PCI Fax the EKG to Holy Cross: 818-496-4495
Goal: <30 mins in ED Call 818-496-7700 (or 7704) for Patient Placement Center to start the Code STEMI transfer
***Speak with ED physician at Holy Cross to review the faxed EKG
***Chart accepting MD name
For updates, call ED direct 818-496-1270
Call LAFD 213-847-5340 (or 5360) for Code STEMI transfer
***Emergency STEMI transfers ONLY
ED Clerk to fax patient registration info to 818-496-7707
Goal: <45 mins in ED before transfer
    • ED: Zoll pads package at bedside (apply only if unstable)
    • OVMC Cath Lab: Cardiology will bring & apply radiolucent Zoll Pads
    • Transfers: LAFD uses Physio monitor. Pads applied PRN arrhythmia.
Primary Medications Optional Medications Nursing Duties
Aspirin 325mg P.O. Nitroglycerin (SL or patch) Undress patient
Heparin 5,000 U bolus IV Morphine IV Two saline locks
Defer 2nd anti-platelet drug to cardiology's choice Ativan IV Hang one bag saline, slow drip
AVOID intravenous drips At OVMC, ED nurse goes with patient to Cath Lab and brings Code Blue kit
For transfers to Holy Cross: call report to 818-496-1270
  • Plan B Transfer to Northridge
    • Rare event of Holy Cross closure or 2 simultaneous STEMI, fax EKG to 818-885-3590 and then call Northridge ED charge nurse at 818-885-5396


Dental Clinics


Dermatology Clinic Referral Guidelines

  • ONLY refer patients through econsult with SEVERE skin disorder or concern for skin cancer
  • Referral through econsult MUST include photos
  • Clerk has digital camera and USB cable. Camera icon may take a minute or so to show up on "Computer"
  • Please delete any photos from camera or desktop after use

Employee Health - Staff Exposure / Needlestick Cases

  • Who handles staff exposure cases?
    • Business hours - refer patient to Employee Health, closes 4:30pm
      • When Employee Health is closed, if UCC is open, send to UCC
      • When Employee Health and UCC are closed, staff member to be seen in ED
    • Reason patient is seen in the ED at time of exposure is to determine if exposure has high enough risk to warrant presumptive treatment with PEP
  • Basic Protocol
    • No paperwork required; all documentation will be done in Cerner
    • Staff member to registered in Cerner; PAC will use IA billing code to register employee
    • ED or UCC provider will use .edexposure autotext for documentation of exposure episode
    • NO LABS WILL BE DRAWN ON THE STAFF MEMBER FROM THE EMERGENCY DEPARTMENT; ALL lab testing on staff member will occur in Employee Health (or at UCLA for students/residents/fellows) the next business day even over a long weekend and even if PEP meds are started
    • Source patient will have labs drawn by unit/clinic using the Blood and Body Fluid - Source Patient order set
  • Decision to treat with post-exposure prophylaxis medication
    • For any questions regarding the starting of PEP, Consult Infectious Disease 24/7
      • Truvada 200/200mg tabs one tab QDAY x 30 days
      • Raltegravir 400mg tabs one tab BID x 30 days
  • Where do we send for follow-up?
    • OVMC employees should be instructed to followup at Employee Health the next business day; just walk-in. No need for appointment.
      • For OVMC employees: *Message through Cerner: OVM - Employee Health Services message pool that employee was seen in the ED for an exposure.
    • For UCLA students: Refer back to UCLA Student Health.
    • For UCLA resident/fellows: Refer back to UCLA Occupational Health.
    • No additional paperwork besides ED Discharge Instructions is given to staff member. All workman's comp paperwork will be completed by Employee Health or UCLA.

ENT/Head and Neck

Hearing Aids

  • Econsult to Audiology who will screen patient with audiology testing and refer to ENT if necessary


H. Pylori Testing

  • OVMC has removed the H.pylori BLOOD test; all H.pylori testing should be STOOL Antigen testing

GI Clinic Referral Guidelines

  • Abdominal pain – do not refer chronic abdominal pain of unclear etiology to GI
  • Abnormal imaging
    • If radiology reading is clearly suspicious for malignancy, refer to GI
    • Do not refer patients with studies that “cannot rule out”, “includes possibility of”, etc.
    • Do not refer patients simply because radiology wrote “endoscopy is recommended” on final read. Send patient to PMD or CCC for further interpretation of study results or further imaging
  • Anemia - Refer ONLY iron deficiency anemia; send Fe, TIBC, Ferritin; refer to TFU who will place e-consult if labs show iron deficiency
  • Barrett’s Esophagus – refer only if documented pathology report can be attached to e-consult
    • If patient is anemic, refer to GI
    • If patient is > 40yo, refer to GI
    • If patient is < 40yo, Anusol-HC supp qhs x 14 days. Symptoms persist? Follow-up PMD or have pt call TFU for GI referral
    • Do not refer if bloody diarrhea
  • Cirrhosis – Refer ONLY for banding of esophageal varices
  • Constipation – treat with osmotic laxative (e.g. sorbitol/miralax/prune juice) and send TSH if applicable
    • If severe (<1 BM per week) or rapid onset, refer to GI
  • Diarrhea
    • Will only see chronic non-infectious diarrhea >8 weeks; send C&S, O&P, C.diff, WBC; refer to TFU who will place e-consult if stool studies negative
  • Diverticulitis – do NOT refer to GI; Pt must be asymptomatic for 2 months before GI will consider colonoscopy
  • Dysphagia
    • If problem is high in throat region, refer to ENT instead If patient does not have weight loss, send barium swallow
    • If patient has weight loss or severe dysphagia, refer to GI
  • Dyspepsia (i.e. upper GI pain/epig pain >3 months)
    • If patient is > 55yo OR has worrisome symptoms, e.g., weight loss, refer to GI
    • If patient is < 55yo, order H. pylori test; refer to TFU who will treat with antibiotics if positive
    • If H.pylori test is negative or antibiotic trial fails, try PPI BID for at least 2 months. If that fails, refer to GI for evaluation
  • Family history of colon cancer (must be first-degree relative – mom,dad, sister, brother, child)
    • If only one relative, must be < 60 at age of diagnosis or if two or more relatives, age of diagnosis is not important
    • If patient fulfills above criteria and is either older than 40 or 10 years younger than the age of the relative at diagnosis (whichever is earlier), refer to GI
    • Otherwise, refer to primary care for fecal occult blood testing.
  • GERD (e.g. burning epig/chest pain with acid taste)
    • Do NOT refer to GI – pt must be on maximal therapy x 2months AND have lifestyle changes
    • If patient is not on maximum PPI therapy, change to or increase PPI to BID. Ex: Omeprazole 20 mg BID.
  • Hepatitis C - Do NOT refer to GI – treatment reserved for compensated cirrhotics; send to primary care
  • Inflammatory Bowel Disease
    • If urgent referral needed (moderate flare symptoms), call GI Fellow/Attending on-call; otherwise refer to PMD
  • Irritable Bowel Syndrome
    • Only if associated with worrisome symptoms (sudden onset at late age, weight loss), refer to GI
  • Occult positive stool only – do not refer from the ED
    • Pt must be >50yo, <50 BMI, AND have CLIA-approved lab occult-positive test NOT from ED to be referred
  • Polyps – Do NOT refer to GI unless you can attach endoscopy and pathology reports Ulcer – refer only GASTRIC ulcers that are >5mm; do NOT refer duodenal ulcers
    • If concern for malignancy based on outside endocscopy results, call GI for Urgent Consult
  • Urgent Consults
    • Communicate with on-call GI Fellow/Attending AND place e-consult; Note fellow on call CANNOT overbook a clinic visit

Infectious Disease

Reportable Diseases and How To

  • HIV - if HIV diagnosed at OVMC in our lab, then OVMC ID will take care of reporting positive HIV to LA County Health Department. Not emergency to report. ED does not have to report.
  • If known HIV patient presents to DHS requesting follow-up, check for OOP then Message Pool OVM PCC(HIV) ED/UC Urgent Follow Up
    • PCC = Positive Care Clinic

Dog Bite Reporting Form


Public Health Confidential Morbidity Report Form Reportable Diseases

  • Hot Line: (888) 397-3993
  • Fax Line: (888) 397-3778 of (213) 482-5508


Public Health STD Confidential Morbidity Report Form


PICC Lines

  • Patients may present with a PICC line in place requesting continued IV antibiotics for an infectious process. Arrangement for on-going antibiotics can only be arranged Monday - Friday (I'm checking this)
    • Step 1: XXXX
    • Step 2: XXXX
    • Step 3: XXXX

TB Outpatient Management Guidelines

  • Revised Oct 2014
  • The following symptoms, risk factors, and radiographic findings are associated with active TB disease (adapted from Moran et al, Ann Emerg Med, 2009):
Symptoms Risk factors Radiographic findings
Weight loss (>1 month) History of homelessness Cavitary lesion(s)
Cough (>2 weeks) History of incarceration Apical or upper lobe infiltrates
Fever (>2 weeks) Born outside the U.S.
Night sweats (>1 month) Prior active TB disease
Hemoptysis HIV infection
Malaise (>1 month) History of TB exposure
History of (+) tuberculin skin test* *A positive tuberculin skin test alone does not necessitate collection of sputum for active TB disease
    • 1. Perform a History and Physical, asking specifically about the symptoms and risk factors noted in the Table above.
    • 2. Order chest radiograph.
    • 3. Perform a clinical assessment, taking into account symptoms, risk factors, HIV status, and radiographic findings.
    • 4. If active pulmonary TB disease is considered possible, order the following tests:
      • 1) AFB Culture, other non-sterile, PHL (sputum induced)
      • 2) M. tuberculosis PCR with Rifampin Resistance (sputum or expectorated or induced)
      • 3) HIV antigen/antibody screen (blood)
        • The first specimen should be collected in the ED and should be induced by inhalation of an aerosol (e.g., warm, sterile, 3%–5% hypertonic saline).
        • Further sputum collection (a total of 3 samples q8 hours recommended) can be collected by Public Health (if discharged) or on the ward (if admitted).
        • HIV tests will be followed up as an outpatient but will not be performed STAT
    • 5. If discharge is appropriate (see criteria below), the patient must be reported to the TB liaison by phone.
    • 6. If patient meets all discharge criteria, educate patient and provide written instructions with appropriate infection control precautions (see below).
  • DISCHARGE CRITERIA (all must be met)
    • Can be discharged to a stable residence with a verified address and phone number
    • WILL NOT be discharged to a shelter, nursing home, single room occupancy hotel or other congregate settings
    • WILL NOT have significant contact with immunosuppressed individuals or children ≤ 5 yo
    • Is willing and able to follow-up with outpatient care
    • Is willing and able to comply with home isolation (see below)
    • Remember, patient may need a work note
    • Call (747)210-4590
    • Leave a voicemail with patient name, MRN, patient address AND phone number
    • Do not call the County Operator as the message instructs. The Department of Public Health will attempt to locate the patient and ensure they are evaluated further as an outpatient at a public health clinic
  • PATIENT EDUCATION - give patient info sheet - located in MD Room or link here https://sslvpn.lacounty.gov/ov/Departments/DEM/Documents/,DanaInfo=myladhs.lacounty.gov+TB%20Patient%20Info%20English.pdf
    • DO NOT receive visitors at home, visit others, or go to work until evaluated by Public Health
    • DO NOT care for children ≤ 5 years old
    • Avoid public areas/ public transportation.
    • If you are employed DO NOT go to work
    • Cover your mouth and nose when coughing
    • Wear a surgical mask when spending time in a shared space (should be provided to patient upon discharge)
    • Patients will be contacted regarding any positive TB or HIV results
    • What is the role of the TB liaison at OVMC?
      • The primary role of the TB liaison is to assist with patients suspected to have active TB disease, particularly to ensure proper reporting to the Department of Public Health
      • Per the new ED policy, the liaison SHOULD be contacted by phone for patients with sputum collected for TB evaluation, but not admitted to the hospital. This is essential to ensure those patients are adequately followed for outpatient evaluation in the public health clinics.
      • The liaison SHOULD NOT be contacted for patients with latent TB infection (see below) who are not suspected to active TB disease
      • The liaison can also provide information regarding patients seen in the ED who are already diagnosed with TB disease, and may be presenting with a related complaint (e.g., intolerance of anti-TB medications)
      • Then liaison is not able to provide clinical consults regarding patient care or decisions to admit/discharge
    • How do I contact the TB liaison?
      • The liaison has an office at OVMC, and is available Monday through Friday, 9am-5pm.
      • Call (747)210-4590; if no one answers, leave a voicemail with the patient’s name and MRUN. VERIFY ADDRESS and PHONE NUMBER ARE CORRECT IN CERNER!
      • If calling outside business hours, just leave a voicemail with above information.
    • What should I do with a patient sent to the ED for a positive tuberculin skin test (i.e., PPD) or a positive IGRA (e.g., Quantiferon)?
      • Both of these tests may represent latent TB infection.
      • Patients with a positive test should be evaluated with:
        • 1. A history and physical - to see if they have any signs or symptoms or active TB disease.
        • 2. A chest radiograph - to look for active pulmonary tuberculosis.
      • If the patient’s overall clinical presentation is very unlikely to represent active pulmonary TB (e.g., normal chest x-ray, not immunosuppressed, no signs or symptoms of TB), then the patient should be referred for possible treatment of latent TB infection.
      • Preferably, patients should be sent to a primary care provider
      • For patients without a primary care provider, they can be sent to public health centers http://publichealth.lacounty.gov/locator.htm
      • DO NOT contact the TB liaison for patients with latent TB infection; the liaison should only be contacted for patients suspected to have active TB disease


Matt's Reminders

  • Please call neurology for ANY questions regarding the management of stroke patients
  • All CVAs with symptoms within 8 hours should be discussed with neurology
  • For acute CVAs within a 5 hour window the imaging of choice is CT angiography head with and without contrast
  • Admit TIAs to medicine: we don’t send them home
  • E-mail Matt with any difficult neurosurgery transfers or neurology issues. Matt's cell is posted in ED. Matt has direct contact with USC Neurosurg and is happy to help in the heat of battle

Acute Stroke Protocol and TeleStroke iPad

  • updated May 2021
  • For suspected or presumed stroke with last time known to be at baseline ≤ 8 hrs before presentation
  • Stroke Alert Background: Intent of this protocol is to create a rapid, collaborative care model for the acute stroke patient. The ED Attending or primary team attending (for non-ED patients) retains ultimate responsibility for the care of the patient and any decision-making regarding that care.
  • Stroke Alert Pager number is 818-226-4797. Any physician involved in the patient’s care can activate a Stroke Alert by calling the page operator, requesting a page to the “Stroke Alert Pager,” and provide a call back number. The number can be text paged from www.amion.com or www.myairmail.com (American Messaging). The pager is used to alert appropriate group members to a potential acute stroke in-house or in the ED. The Stroke Alert pager notifies the following staff members:
    • Neurology Resident on-call
    • Stroke Fellow
    • ED Pharmacist
      • please enter the full 10 digit call back number and add *911 or “stroke alert” to note high acuity.

ED Actions

  • Dial 818-226-4797 or text page this number through www.amion.com or www.myairmail.com (American Messaging).
    • Briefly discuss the case with the on-call Neurology Resident. Have the symptoms and last known well time ready.
  • Studies:
    • CBC, BMP (including BUN and creatinine), LFTs, troponin, PT/PTT/INR
    • Chest x-ray
    • EKG
    • Brain imaging: Discuss with the Neurology Resident and Stroke Fellow. Generally:
      • STAT Non-contrast CT head AND CT angiogram head and neck if there is no contraindication to contrast
      • Prepare for STAT imaging. Neurology team will coordinate with Radiology to ascertain the most suitable mode and location of imaging, including determining if MRI would be more appropriate.
  • If patient meets criteria for thrombolytics or thrombectomy, the Neurology Resident will come evaluate the patient. The Stroke Fellow will assist by phone/telemedicine until the Resident (who may be off campus) arrives.
  • The Stroke Fellow will assist arranging for tPA or Transfer, if appropriate. In these cases, please assist by paging “tPA Case” or “Stroke Transfer,” to 818-226-4797 though www.amion.com. Texting these messages will mobilize the appropriate team.
  • Transfer for mechanical thrombectomy for patients with large vessel occlusion for clinically appropriate candidates:
    • Transfers are coordinated by Utilization Review (747-210-4890). If further assistance is needed, contact MAC center (866-940-4401).
      • Holy Cross One-Call Transfer: 818-858-5779 - closest, 1st choice, MOU for inpatients
      • UCLA One-Call Transfer: 310-825-0909
      • Keck One-Call Transfer: 323-442-6111

Potential Thrombolytic Case - last at baseline <4.5 hours prior to presentation

  • Text "tPA case" to 818-226-4797 and to stroke fellow, pager 818-226-4885

Tele Stroke iPAD instructions

  • When the iPAD is receiving an incoming call, you will hear a tone.
    • 1. To receive the call, please unlock the home screen (code: 800000)
    • 2. Click on the blue HipaaBridge icon.
    • 3. Video should start automatically.
  • Receiving a call: iPAD will ring when someone is calling in.
    • 1. Home screen, unlock by pressing the button (under the finger in the picture)
    • 2. Press “800000” on the touchscreen to unlock the iPAD
    • 3. Answer call (green button, under finger)
  • Troubleshooting:
    • No volume: volume tabs are on your right as you face the screen, towards the top
    • Not turning on: ensure iPAD is charged. Charging port is at the bottom of the iPAD. Power button is on the top of the device, towards your right. Charging cables are stored behind the device in the locked cabinet where the iPAD is stored.
    • If you wish to dial out from the iPAD (generally will not be necessary), in order to log into Hipaabridge, it may ask you for a 4-digit passcode
  • If you get to this screen, and absolutely have to log in (not needed to answer a call, only needed for dialing out), press “3104” on the touch screen. DO NOT press “cancel” - this will lock the device out of HipaaBridge and currently for security purposes, only IT personnel can log back in. They can be reached at x73239 or room 1D132.
  • If completely locked out from HipaaBridge and you see a log in screen requesting an e-mail or single sign on, please contact IT at x73239 or room 1D132. Currently, only they can log back in if the iPAD is completely locked out.

Neuro Clinic Referral Guidelines

  • Stroke/TIA
    • TIA. In general, all patients who present with a history suggestive of TIA should be admitted for risk factor assessment. Due to the high immediate risk of ischemic stroke following a TIA and the inefficiencies of outpatient diagnostic testing, inpatient monitoring and assessment ensures comprehensive evaluation and the potential for timely intervention if indicated.
    • Hemorrhagic stroke. In the event of a parenchymal, subdural or subarachnoid hemorrhage, a transfer to LAC+USC should be arranged. The only exception is a parenchymal hemorrhage with symptoms already for more than 5 days, in which case admission to Olive View is permissible.
    • Ischemic Stroke. All ischemic stroke patients should be evaluated by the Neurology Service. The timing of consultation shall be determined by the duration of symptoms.
      • 0-3 hours: Consultation should occur in the Emergency Department to determine eligibility for intravenous tPA.
      • 3-6 hours: Consultation should occur in the Emergency Department to determine eligibility for possible transfer to UCLA for intra-arterial tPA.
      • 6-48 hours: Consultation should occur in the Emergency Department to help determine the appropriate level of care for admission.
      • 48-72 hours: Consultation may be sought after admission (unless symptoms have progressed in a stepwise pattern or if the patient has multiple increasing, stereotypic TIA symptoms, in which case consultation should occur in the Emergency Department). Patients should be admitted to the intermediate care unit or standard care telemetry ward for 24 hours of observation/monitoring.
      • >3 days: Consultation may be sought after admission. The level of care for admission is left to the discretion of the DEM attending.
    • Studies to be obtained prior to Neurology Clinic consultation:
      • If old, check for MRA of neck or Doppler, echocardiogram, MRI brain
      • Labs: RPR, ESR, HbA1c, PT/PTT or INR, homocysteine level
  • Seizures
    • Patients with established epilepsy do not need consultation following a solitary seizure, if an obvious reason for the breakthrough exists (e.g., non-compliance with meds, concomitant illness). If the patient has had a 20% increase in seizure frequency in the recent past, then a request for an earlier appointment may be submitted if the patient’s scheduled visit to Neurology Clinic is >1 month into the future. Patients who have run out of anticonvulsant medication(s) may be given a supply to cover them until the next scheduled Neurology Clinic visit. If an appointment does not exist, then a 5-month supply should be given and a Request for Outpatient Consultation form submitted. If a patient has a stable seizure disorder (no seizures on anticonvulsant medication with the past half-year or more) there is no clinical necessity that the Neurology Service follow them. Medication may be refilled by Primary Care. Stable seizure patients who cannot obtain Primary Care can be most efficiently followed in one of Neurology’s Nurse Practitioner clinics.
    • Studies to be obtained prior to Neurology Clinic consultation:
      • Anticonvulsant levels
      • EEG
      • Brain MRI
  • Headache
    • Patients with established migraine headache who have failed primary-care attempts at management may be referred to the Neurology Clinic. Patients given a new diagnosis of migraine by Primary Care, Medical Walk- In or the DEM, who have not yet had reasonable attempts at management (use of triptans and/or appropriate preventive medications) should be referred to Primary Care prior to seeking specialist care.
    • Studies to be obtained prior to Neurology Clinic consultation:
      • If DEM referral, the patient should be referred to Primary Care first. If referral from Primary Care, and headache of long duration (>1 year), documentation of prior management attempts.
      • Medication history
      • If patient > 50 years old, ESR
      • Documented neurology examination (to help determine the urgency of the referral).
      • If focal findings on neuro exam, neuroimaging results or at least a request submitted for MRI of brain.
  • Dizziness - In all cases of “dizziness”, Neurology is best equipped to help patients who exhibit vertigo and/or disequilibrium accompanied by focal neurological signs. Episodic light-headedness and chronic dizziness are generally better served by Primary Care, Cardiology, or Head and Neck Surgery.
  • Peripheral neuropathy
    • Studies to be obtained prior to Neuromuscular Clinic consultation:
      • If painful, medication history
      • Labs: B12, RPR, TSH, HbA1c, ESR, and consider SPEP, ANA
      • EMG/nerve conduction velocities if available
  • Muscle Disease
    • Studies to be obtained prior to Neuromuscular Clinic consultation:
      • Labs: CPK, ESR, TSH, ANA
      • EMG
  • Dementia
    • Studies to be obtained prior to Memory Disorders Clinic consultation:
      • Do not refer to General Neurology; refer to Memory Disorders Clinic
      • Labs: CBC, B12, TSH, RPR, MHA-TP, Ca, Na, ALT, AST, BUN, creatinine, homocysteine, RBS Vitamin D level, lipid panel
      • MRI of Brain with Dementia Protocol
  • Multiple Sclerosis
    • Studies to be obtained prior to Neurology Clinic consultation:
      • MRI brain and/or spinal cord with contrast if available
      • Labs: ANA, B12, RPR, Vit D level, ESR, SSA, SSB, consider HIV
      • LP if available, for oligoclonal bands, IgG, IgG synthesis, and routine protein glucose, cell counts, differential

Sleep Study

  • Econsult Sleep Study
  • Do NOT place order for sleep study; econsult should be placed but seriously ask yourself WHY AM I ORDERING THIS FROM THE ED??

DMV Request for Re-Examination Form



A few pointers

  • All transfers through the MAC are classified as “routine” or “urgent/emergent”. The language with them really matters. MOST of our transfers are ROUTINE as long as it is not immediately life threatening (e.g. stable subdural hematoma), but routine transfers can sometimes take hours. If you have a transfer from the ED such as a head bleed, and the patient decompensates while the patient is waiting for a bed at LAC-USC, the transfer actually gets easier. You can upgrade the transfer to EMERGENT through MAC and they will get you in touch with the LAC-USC DEM attending who based on our agreement will accept the patient.
  • Similarly, for a CRITICAL neurosurgical patient, these transfers should be deemed EMERGENT with MAC and will be readily accepted attending to attending either by the neurosurgery attending or USC DEM attending regardless of bed status.
  • For a neurosurgical transfer not going smoothly, MAC is easily able to get the LAC-USC neurosurgery attending on the phone and you can have a magical attending to attending discussion. In our experience this usually results in a satisfactory result, and they do not mind being called.
  • Finally, we had a recent attempted neurosurgical transfer to UCLA. Unfortunately, ONLY ACUTE STROKE patients eligible for a mechanical thrombectomy by neurology will be accepted at UCLA from DHS hospitals. Neurosurgery transfers should go through MAC to a county facility, unless they are out of plan (OOP), in which case we should try to transfer to someplace within their plan.

Neurosurgery Transfer Guidelines

  • Approved by DEMs at OVMC and LAC, LAC+USC Neurosurgery, OVMC Medical Admin and MAC Feb 2018
  • If patient is OOP but stable, contact UR x74890 to attempt transfer within the patient's health plan
  • For unstable or DHS/uninsured patients, transfers will be made through the MAC to LAC+USC neurosurgery (Harbor is no longer an option)
  • Indications for Potential Emergency Transfer:
    • ACUTE cerebral hemorrhages, including:
      • Subarachnoid hemorrhage (traumatic or spontaneous)
      • Intracerebral hemorrhage (ICH score >0)
      • Subdural or epidural hemorrhage
    • Any lesion with significant mass effect (e.g. midline shift >5mm, hydrocephalus, or increased ICP with risk or concern for herniation)
    • Acute or subacute spinal cord or cauda equine compression (e.g. abnl exam with sensory level, motor deficit, or MRI evidence of cord compression with CSF block or abnl cord signal)
  • Emergency Transfer may NOT be Indicated:
    • Mild traumatic brain injury (no or trace blood, no fracture, GCS ≥ 14 with stable scan)
    • Space occupying lesion with minimal mass effect: midline shift <5mm, no concern for herniation or increased ICP
    • Chronic mild spinal cord compression - no neurological deterioration without cord signal change or CSF block around cord
    • Chronic subdural hematoma (no acute blood products, size <7mm, no midline shift, no recent change in size if prior imaging available)
  • How to Transfer:
    • Contact LAC+USC Neurosurgery Resident to discuss case via MAC (866-940-4401); if no response, page resident directly through AMION (Logon = LACUSC)
    • If no response or disagreement with NS resident, Call LAC Neurosurgery Attending (Amion logon = LACUSC; if no response or disagreement with NS Attending, call Matt Waxman 310-497-7113 or Greg Moran 818-426-1478 or LAC Neurosurgery Service Chief Dr. Arun Amar (pager 213-508-0000) or the LAC CMO of the day via MAC
    • If no immediate neurosurgery intervention planned but needs monitoring in Neurocritical Care ICU, contact LAC+USC Neurocritical Care Attending (Gold Service) via MAC (866-940-4401)
    • If transfer is delayed, may initiate ED to ED transfer
    • If patient acutely demands urgent/emergent transfer but no DHS beds are available, page OVMC CMO on-call @747-210-3000 to obtain approval for transfer to nearest trauma or comprehensive stroke center
    • Once transfer is accepted, call Utilization Management (UM) at 74890. Notify them of the accepting facility and accepting physician. UM will then take the lead in the transfer process.
  • How to Handle if Transfer maybe NOT indicated:
    • Contact LAC Neurosurgery via MAC (866-940-4401) to discuss patient's case
    • If no indication for emergent Neurosurgical intervention or ED to ED transfer, may call LAC+USC Neurology Gold Service or Medicine via MAC
    • If no indication for emergent transfer to LAC+USC Neurology or Medicine, may undergo initial evaluation and treatment at OVMC
    • Re-evaluate transfer if imaging or condition worsens


Referral Guidelines for Message Pool vs Econsult

  • Urgent Followup through Message Pool in Cerner/Orchid
    • These go to NP clinic and will be seen usually within a few days
      • First trimester vag bleed
      • Complicated PID that needs GYN followup
      • AUBs who are anemic (hgb less than or equal to 9)
      • Post menopausal bleeding
      • Bartholyn's cysts
      • Labial abscess
  • Econsult to GYN
    • These go to an MD clinic and will usually be seen in 2-4 weeks
      • AUBs with stable hemoglobin
      • Ovarian cysts
      • Chronic pelvic pain
      • Urogyn

Establishing care at OVMC for pregnant patients

  • Do not refer OOP patients; refer these back to their health plan
  • For uninsured patients, tell patient to go to Clinc D to request follow-up for pre-natal care, "PK" clinic; clinic closes at 4pm
  • REMEMBER, use Message Pool for an urgent request for pregnant vag bleeds, rule out ectopics getting BHCG checks, etc

Oral Contraceptive Taper Patient Instructions

http://myladhs.lacounty.gov/ov/Departments/OBGYN/Documents/PtInfoCounseling/GYN_Combined_OCP_taper_English.pdf http://myladhs.lacounty.gov/ov/Departments/OBGYN/Documents/PtInfoCounseling/GYN_Combined_OCP_taper_Spanish.pdf

Oral Provera Taper Patient Instructions

  • Coming soon!!

Ordering Rhogam

  • In Cerner, order "RhIG Request"; right click on order to modify order, 300mg,intramuscular, prenatal


Ophthalmology Abbreviations

AAU: acute anterior uveitis AFT: artificial tears AGV: Ahmed glaucoma valve ARMD or AMD: age-related macular degeneration DR: diabetic retinopathy BRAO: branch retinal artery occlusion BRVO: branch retinal vein occlusion BULB: bilateral upper lid blepharoplasty BVS: borderline visually significant C/D: cup-to-disc ratio CEIOL: cataract extraction with insertion of intraocular lens CME: cystoid macular edema CRAO: central retinal artery occlusion CRVO: central retinal vein occlusion CSME: clinically significant macular edema CS: cortical spoking (cataract) CSR: central serous retinopathy DES: dry eye syndrome DME: diabetic macular edema DWC: dense white cataract ED: epithelial defect EL: endolaser ERM: epiretinal membrane FML: focal macular laser GS: glaucoma suspect HST: horseshoe tear HVF: Humphrey visual field K: cornea KP: keratic precipitate (inflammatory cellular deposits) LH/WC/AFTs: lid hygiene, warm compresses, artificial tears LPI: laser peripheral iridotomy MMCR: Muller's muscle conjunctival resection MP: membrane peel NAION: nonarteritic ischemic optic neuropathy NCVH: non-clearing vitreous hemorrhage NPDR: non-proliferative diabetic retinopathy NS: nuclear sclerosis (cataract) NTG: normal tension glaucoma NVG: neovascular glaucoma NVS: not visually significant OD: right eye OHTN: ocular hypertension OS: left eye OU: both eyes POAG: primary open angle glaucoma PCO: posterior capsular opacity (aka, secondary cataract) PDR: proliferative diabetic retinopathy PKP: penetrating keratoplasty (aka corneal transplant) PPV: pars plana vitrectomy PRP: pan retinal photocoagulation PS: posterior synechiae (sequelae of inflammation) PSC: posterior subcapsular cataract PTG: pterygium PVD: posterior vitreous detachment RRD: rhegmatogenous retinal detachment RT: retinal tear SB: scleral buckle SRD: serous retinal detachment Trab: trabeculectomy TRD: tractional retinal detachment VA: visual acuity VH: vitreous hemorrhage VS: visually significant XT: exotropia YAG cap: YAG capsulotomy

Orthopedics and Podiatry

  • Orthopedic Surgery and Podiatry share clinic space and communicate regarding complex lower extremity cases.

Ortho and Podiatry Clinic Referral Guidelines

OVMC Orthopedics OVMC Podiatry
Patients 16 years of age and older Majority of foot and ankle fractures are managed by podiatry (5th metatarsal fractures, ankle fractures)
High Energy ankle fractures such as a pilon fracture Diabetic foot including osteomyelitis
Maisonneuve fractures involving the fibular head Ankle sprains
Lisfranc fractures (tarso-matatasal injury) Plantar fasciitis
No acute soft tissue knee injury (non-fracture) greater than age 55
No hip fractures) (Transfer out)
No compartment syndromes (General Surgery)
No Open fractures (Transfer out)
Tibial plateau and knee fractures
Upper extremity injuries proximal to mid-forearm. (Distal to forearm goes to Hand)
No septic arthritis involving history of arthroplasty (prosthetic joint) (Transfer out)
Will operate on septic arthritis with fracture hardware (wires, plates)

OVMC Pediatric Orthopedics

  • Emergent Peds Ortho cases less than 16 years old, e.g. open fractures that require OR debridement, should be transferred out via the MAC for uninsured or to the patient's health plan whenever possible
  • All other pediatric orthopedic cases should be referred to OVM Peds Ortho via the Message Pool. All of these cases will be reviewed by Dr. Farrell and he will determine if the case should stay here at OVMC or be referred to Peds Ortho at USC
  • If the case needs referral to USC Peds Ortho, the Ortho clinic here at OVMC will handle the referral to USC


  • Pediatric attending should be notified for any pediatric patient transferred out
  • Pediatric patients (non-OOP) can be told to return to the Pediatric Urgent Care clinic for follow-up issues
  • For any pediatric patient requiring follow up with a subspecialist (non-OOP), contact the Pediatric Attending on-call as needed for any questions regarding follow-up

Critical Pediatric Patients

    • 1. NICU transports (less than 52 weeks from gestation)
      • a. Call Pediatrics and contact OVMC NICU to see if infant can be admitted to our OVMC NICU.
      • b. For transport to Harbor, call the NICU directly 424-306-5608 and they will work to put together a transport team to come to Olive View to get the neonates. MAC does not need to be contacted for these transports (all of the administrative functions such as reserving a bed, financial clearance, passing along information for MD and RN reports are the responsibility Harbor).
      • c. For transport to LAC, recommend that LAC+USC mimics the procedure for 1a.
      • d. If Harbor/LAC do not offer needed services (such as cooling/ECMO) refer patient to UCLA or CHLA Transfer Center using their internal transport services
      • e. All back transports TO Olive View should be coordinated through MAC
    • 2. PICU transports
      • a. For transports to Harbor and LAC, Olive View to call MAC; MAC will attempt to engage CHLA to transport infant from Olive View to Harbor or LAC
      • b. If CHLA transport team not able to mobilize transport team to take the child to LAC or Harbor within 90 minutes, refer patient to UCLA Transfer Center using their internal transport services
      • c. All back transports TO Olive View should be coordinated through MAC
    • 3. Challenges
      • a. Shannon Thyne and Peter Balingit are available to help troubleshoot any transport issues in real time. PLEASE CALL EARLY to avoid delays in patient care.
      • b. Peter, Shannon, and the Olive View CMO are always available for urgent approval for air transport and/or approval for critical care transport to UCLA.
  • Note that this approach does NOT apply to any non-critical care transports. Do not arrange any BLS transports to DHS facilities without contacting MAC. For non-critical care transports of stable patients, can go through patient's outside health plan. Engage Utilization Management x74890.

Peds patients seen in ED

  • Peds Resident pager 818-313-1739 Also available through Cerner...Consults Auto Paging OVMC
  • Weekdays: 0830am-3:00pm Triage RN should contact Super Track or MSE Attending or NP to screen patient (ESI 3-5) as OK to go to Peds Clinic. MSE note should be completed. Parents are given map and walk over to Peds Clinic.
    • If patient is roomed in the ED, page Peds Resident
  • Weekdays: 7am-9pm, page the Peds Resident
  • Weekdays: 9pm-7am, call the Emerg Med Resident assigned to Peds
  • Overnights, Weekends, Holidays: Pediatric Resident and Emerg Med Resident will share patients
  • At 9pm every day and 0830am on Weekends and Holidays, Peds Resident and Emerg Med Resident should discuss how they want to share patients during the shift
  • DEM PROVIDERS SHOULD CALL PEDS EARLY for any pediatric patient that is likely to be admitted
  • For patients seen overnight, Pediatrics would like DEM providers to contact Peds in the morning and let them know about the patients that were seen

Child Maltreatment/Non-Accidental Trauma/Sexual Abuse

  • OVMC HUB/SCAN Clinic
    • OVMC has its own HUB/DCFS Clinic on campus over in the Women/Children's building. phone x74680
    • This clinic sees children who are victims of both non-accidental trauma and sexual abuse.
    • Staff includes specialized pediatricians, social workers, DCFS case workers, and nurses
    • OVMC HUB Clinic can see patients regardless of their insurance status, including outside health plans.

*Monday-Friday, 8am-8pm: Call the OVMC HUB Clinic x74680

*After-hours, weekends, holidays:

    • Notify the pediatric resident on-call and the Pediatric Attending on-call
    • Place Consult to Social Work if SW is in-house
      • NOTE - Place consult early so they can be present when the parent/caretaker/child is giving the history; THE PROVIDER (EITHER CLINICAL SOCIAL WORK STAFF OR PHYSICIAN) WHO TAKES THE HISTORY SHOULD BE THE ONE WHO CALLS DCFS TO REPORT THE CASE
      • When Social Worker is not present, they will come in for serious child abuse cases/deaths but most routine cases can be handled by CSW team at the HUB clinic or in the ED the next day.
    • Peds Attending will know who from the Dept of Pediatrics is on call for child abuse cases.
    • Peds Attending/HUB Clinic Attending on-call will guide management re: what needs to be done in the ED in regards to labs or imaging and will help get the child scheduled in our HUB Clinic for follow-up. Peds Attending/HUB clinic attending will decide if case is URGENT or NON-URGENT.
    • See below for how to handle URGENT vs NON-URGENT cases


  • Step 1: Report case to DCFS (Dept of Children and Family Services); can be done by SW or provider
    • Phone - (800) 540-4000
    • You will be given a 19-digit Referral/Case Number that you will need when completing the on-line form. Please document the 19-digit referral/case number in the patient's chart.
  • Step 2: Fill out on-line SCAR (Suspected Child Abuse Referral) form. You MUST have the 19-digit Referral/Case Number in order to complete the on-line SCAR form; it may take up to 2 HOURS for the referral/case # to be activated by DCFS. After you complete the on-line SCAR form, you will get a 16digit tracking number; please document this in the chart.


  • Step 1: Peds Attending/HUB Clinic Attending can help decide if case is ok for non-urgent reporting. Use the CARES on line form to report non-urgent cases. https://mandreptla.org/cars.web/
  • For pediatric sexual assault, do not perform a detailed history or exam. History and exam should be brief, just to determine if a medical emergency exists.

After Hours: LAC+USC or Northridge CATS

  • HUB Clinic Attending may say that a child needs to be seen that night or on the weekend. We use LAC+USC HUB Clinic or Northridge CATS clinic. Patient will go with law enforcement. Document law enforcement office name, bade # in the chart. Law enforcement will often decide which center they will take the patient to. We encourage LAC because follow-up is easier. CALL LAC+USC OR NORTHRIDGE AHEAD OF TIME and DOCUMENT WHO YOU SPOKE WITH.

LAC+USC HUB Clinic. 323-409-3601. Ask to speak to Peds Attending who will know HUB clinic provider on-call.

Northridge CATS (Center for Assault Treatment Services) (818) 908-8630 or (818) 908-8632.

Plastic Surgery

Upper Extremity Splinting Recs

OVMC Upper Ext Splinting Recs.pdf


  • x74340
  • For patients without medical complaints, medically screen patients at Triage or Ambulance Triage. If medically cleared, provider should call x4340 and speak to Psychiatry MD who should approve patient being sent over to the Psych ED
  • If patient is placed into an ED bed and needs emergent psychiatry, order Consult to Psychiatry and call x4340 to speak to Psychiatry MD.

Psych Urgent Care

  • Oliveview Community Mental Health Urgent Care Center
  • operated by LA County Dept of Mental Health
  • located down the street, 14659 Oliveview Drive
  • 818-485-0888
  • hours M-F 8am-7pm, Sat 9am-5:30pm, closed Sundays and holidays
  • Crisis stabilization 24/7 - can place patients on 5150
  • Able to see patients with outside health plans (OOP)

Can I place a patient on an "8 hour hold" like at UCLA?

  • No, we cannot use the Calif law 1799 that allows non-LPS designated facilities/hospitals to place psychiatric patients on an 8-24 hour hold until the patient can be evaluate by a psychiatric team that must come from the outside.
  • LPS stands for Lanterman-Petris-Short Act which allows psychiatric patients to be placed on involuntary holds for 72 hours, etc (e.g. 5150)
  • LPS designated facilities are allowed to receive 5150 patients by EMS, police and accept transfers; LPS designated facilities have psychiatric providers on-site
  • OVMC, Harbor, LAC+USC, Northridge, Glendale Memorial, and others are LPS designated and therefore CANNOT use 1799 to hold patients before psych places them on a hold
  • UCLA NPI is a LPS designated facility also
  • UCLA RR is technically NOT an LPS designated facility and therefore CAN use the 1779 law to hold patients until psychiatry comes to see them.
  • What we can do at OVMC:
    • 1. If patients are brought in by police, if possible, insist that the police write the hold if the patient said to police "I want to kill myself", police found pt standing with noose around his neck, etc. Officers are often resistent to writing the 5150s and we need to insist more often that they do. Blank 5150's are at the charge nurse chair/desk in the forms rack on the left.
    • 2. place 1:1 sitters on patients
    • 3. If patient will cooperate, have patient change into a gown. If patient bolts out the door, much easier to spot them wearing a gown. Don't fight the patient on this issue though. Please avoid agitating the patient.
    • 4. Call psych early
    • 5. Check in with patient often to update them on the wait for psych
    • 6. Feed patients
    • 7. Use Xyprexa earlier to decrease chance of patient escalating
    • 8. If you are worried a patient may bolt and psych has not seen the patient yet, you can call psych back and state you have a "psych emergency" and you need them "stat". There is an agreement between the departments that psych will come immediately if we say it's an emergency assuming they are not already dealing with an emergency on their end. Please use this judiciously. We don't want the "boy who cried wolf" problem.
    • 9. If the patient does leave and you felt the is concern enough for the patient to be on a 5150, call the Sheriff. If you believe the patient was likely to be put on a 5150 hold, make sure the Sheriffs know this. They are not allowed to just bring the patient back just because we say so. They will go look for the patient, engage the patient, and if the patient says or does something that is concerning for SI/HI/gravely disabled, then the Sheriffs can bring them back. More often than not the patient is brought back. The Sheriff is very good about engaging these patients well.


On-Call Radiologist and In-House Radiology Coverage Schedule

On-Call Tech Supervisor Schedule

In House Coverage

  • M-F 6 pm-10 pm: STAT OVMC Radiology Attending in-house
  • M-F 10pm-06:30am: STAT RADS or US ROC (see After Hours Coverage)
  • Sat, Sun Holidays before 1pm: General Radiology Attending in-house
  • Sat, Sun, Holidays 1p-7 pm Sat: STAT OVMC Radiology Attending in-house
  • Sat, Sun and Holidays 7pm-7am: STAT RADS or US ROC (See After Hours Coverage)

StatRad Coverage for CT and MRI Overnight and Weekend Reads Only

USROC Coverage for Ultrasound Overnight and Weekend Reads Only

  • Monday-Friday 10p-06:30am and Weekends/Holidays 7p-7a
  • 866-448-7762


  • Urgent or Emergent?
    • Radiology to call x3649 or x4938 and report to ED Attending
    • ED Attending shall document in the........TBD
  • Non-Urgent?
    • Radiology to email patient name, MRUN, date of study, and findings to Ari Orue NP at aorue@dhs.lacounty.gov

Film Copy Request and Outside Film Imaging Upload

  • Film Copy Request
    • Tell ED clerk that you need patient films copied onto a CD
    • ED Clerk will complete the Radiology Request form and handle the request with Radiology
      • Monday - Friday 8am-11pm: Release of Information (ROI) Unit, 1B114
      • After 11pm, weekends and holidays: ED Radiology
    • Request Form also available on the OVMC Intranet...Departments....Health Information Management...Radiology Forms
  • Outside Film Imaging Upload in Cerner
    • Tell ED clerk that you need patient imaging CD uploaded into Orchid/Cerner; give ED clerk the CD
    • ED Clerk will complete the Radiology Request form and handle the request with Radiology
      • Monday - Friday 8am-4:30pm: General Radiology 2D141
      • After 4:30pm, weekends, and holidays: ED Radiology
    • Request Form also available on OVMC Intranet...Departments...Health Information Management...Radiology Forms

Plain Films and No Need for Pregnancy Tests

  • July 2016 - In a discussion with Dr. Patel from Radiology and Mike Ruiz, Sup Rad Tech, it was re-affirmed that women do NOT require a pregnancy test prior to plain film X-rays
  • Under protocol, Radiology techs will ask the patient if she is possibly pregnant and the date of her LMP period (should be within the last 4 weeks).
  • As per the American College off Radiology and the OVMC Dept of Radiology: If a patient can reliably answer that 1) she cannot be pregnant (for example, she is not sexually active, or she is using an effective form of birth control, or she is biologically incapable of conceiving) and that 2) she had a recent complete menstrual period, then it is reasonable to proceed with a medically indicated diagnostic X-ray test of the abdomen or pelvis. The last complete menstrual period should have occurred within the previous 4 weeks.
  • Prior to CT scans, a pregnancy test should be obtained as the amount of radiation is higher. If, however, the patient's medical condition could deteriorate and the CT scan is needed emergently (e.g. head CT for AMS), then a pregnancy test may not always be obtained prior to the scan.


  • On rare occasion, fluoroscopy might be needed to reduce a fracture or fracture/dislocation
  • Fluoroscopy is available Mon-Fri 8am-4pm, call Main Radiology x74059
  • After hours, availability for fluoroscopy will depend upon hospital tech availability; talk to ED Radiology tech
  • Order in Cerner: RF Fluoroscopy Under 1 hour

Interventional Radiology

Protocol for Urgent Interventional Radiology Procedures

  • 1. ED Provider contacts IR provider on-duty or on-call to determine the appropriate timing of the requested procedures and determine if the procedure can be done in next few days.
    • a. Weekdays 8am-4:30pm: call x74554/66088/73931 to find the interventionalist on-duty. Also available on OVMC Intranet…..see under Radiology On-Call Schedule. Also available on Amion...OV IM......All Services
    • b. After Hours: Operator has Interventional Radiology on-call schedule. Also available on OVMC Intranet….see under Radiology On-Call Schedule. Also available on Amion....OV IM......All Services
    • c. See below for Interventional Radiology procedures available after hours
  • 2. If patient is on anticoagulant, IR provider on-duty or on-call will determine whether or not anticoagulants need to be held and for how long.
  • 3. If procedure can be scheduled for the next business day or two, ED Provider obtains pre-procedure labs/studies including COVID-19 testing as requested by the IR provider on-call . COVID-19 testing should be ordered as Admit Asymptomatic.
  • 4. ED Provider places an order in Cerner for the desired procedure, indicating FUTURE ORDER:
Issue/Problem Order in Cerner
Dialysis fistula not working/declotting IR angiogram arteriovenous shunt
Tunneled catheter needed IR central venous catheter tunneled
Exchange nephrostomy tube IR Exchange of nephrostomy catheter
G-Tube change IR Gastrointestinal Tube or Catheter Change
  • 5. ED Provider sends a message through ORCHID using new ED to IR message pool. OVM Interventional Radiology ED/UCC Urgent Follow Up ED Provider will document name of IR Provider who approved procedure and time frame, e.g 1-2 days.
  • 6. ED Provider gives patient a Patient Education/Discharge Instructions including NPO after midnight except for medications with sips of water. Directions regarding anticoagulants should be answered by IR Provider on-duty or on-call. DC Instructions located in Cerner...Patient Education.....Departmental.....Outpatient Followup Interventional Radiology Procedure
  • 7. Patient is to arrange transportation to and from OVMC on the day of the procedure.
  • 8. IR Provider will tell ED provider when the patient is to show up for the procedure; patient is to report to OSPA 2B-121 on the day of procedure.

AVAILABLE and NOT AVAILABLE Interventional Radiology After Hours

  • (Operator has Interventional Radiology on-call schedule. Also available on OVMC Intranet under Radiology On-Call Schedule. Also available on Amion...OV IM....All Services)
    • Percutaneous abscess drainage
    • Image-guided paracentesis
    • Image-guided thoracentesis
    • Percutaneous cholecystostomy
    • Percutaneous nephrostomy/nephroureteral stent placement and other urologic intervention as applicable
    • Transhepatic biliary drainage and other biliary intervention as applicable
    • Central venous access including placement of tunneled/non-tunneled catheter
    • IVC filter placement
    • Transarterial embolization for unremitting hemorrhage refractory to conventional therapy
    • IR Consultation
  • NOT AVAILABLE Interventional Radiology After Hours (Only available Mon-Fri 8am-5pm)
    • No MSK procedures (e.g. no joint aspirations)
    • No LPs
    • No G/GJ tube replacement (if tube fell out, place foley temporarily)

Dialysis AV Fistula Evaluation

  • For evaluation for flow, order "US Duplex Hemodialysis Access Flow"
  • For de-clotting by IR, order "IR Angiogram Arteriovenous Shunt"

MRI After Hours

  • MRI tech is in-house Mon-Fri 7am to midnight. All other hours are considered off-hours.
  • MRI tech is on-call for emergent cases limited to acute cord compression and rarely acute CVAs if requested by the Neuro Service for patient management (e.g. large CVA that may be considered for transfer to UCLA for intracerebral angio therapy)
  • Findings that suggest acute cord compression include:
    • 1. Bladder dysfunction (urinary retention or incontinence)
    • 2. Bilateral limb weakness
    • 3. Sensory abnormalities with a sensory level
    • 4. Flaccid areflexia with upgoing toes, loss of anal sphincter tone
  • Some cases may be able to wait until the morning hours such as IVDA, fever and back pain without neuro findings.
  • To request an emergent MRI when the tech is not here, first contact the STAT Radiologist in-house Mon-Fri until 11pm and weekends/holidays until 7pm. If there is no STAT Radiologist in-house (e.g. after 11pm), contact the Neuro Radiologist on standby (on-call).
    • On-call schedule can be found on OVMC Intranet...Departments...Radiology...Radiology Faculty Schedule Current Month.....Neuro/MRI Standby. Operator has on-call schedule also and pager #s.
    • If no STAT radiologist, ED MD pages the Neuro Radiologist on standby (on-call) and requests MRI.
  • STAT Radiologist or Neuro Radiology Attending then pages the MRI tech.
  • For cord compression cases, as much as possible, try to narrow down the level where the possible pathology lies e.g. lumbar vs thoracic. If this is not possible, a "cord compression" MRI protocol can be performed that will give a large field of view (sagittal images) that will cover the whole spine in two slabs (cervical through mid-thoracic and mid-thoracic through lumbar), along with axial T2 images through the whole spine. Will not give great detail, but will see gross cord compression or high grade lumbar spinal canal stenosis. Decision about what imaging is performed will be up to the Neuro radiologist on-call.

MRI for Large Patients

  • Weight limits and gantry (size) limits: (Note: measure patient at widest width either top to bottom or left to right; must be able to fit into MRI scanner)
    • OVMC - 350lbs and 60cm
    • LAC+USC - 300 lbs and 19inches
    • Harbor- one MRI: 350lb and 65cm; 2nd MRI: 450 lbs and 60cm
    • Downey MRI Center, 8515 E. Florence Ave, Downey CA, 90240, 562-904-1340 (Open 7 days a week, 0630am-11pm) - 550 lbs and 17inches from top of table to scanner
    • Garfield Insight Imaging Center, located at Garfield Medical Center, 555 N. Garfield Ave, Monterey Park CA, 91754, 626-572-0912 (Open Mon-Fri 7am-6pm) - 550 lbs and 74cm. Need to fax patient demographic information and order request for imaging.
  • These are the manufacturers weight limits. We have to be mindful and not get too close to the limit, or the table will break
  • Harbor should be considered first option if possible as they have a scanner up to 450lbs
  • Our MRI techs should help expedite this; otherwise escalate to the Radiologist
  • Call ANO for transportation. Patient will be sent there via ambulance and then returned via same ambulance.
  • If the patient requires sedation, this will be a problem for Downey or Garfield imaging centers.
  • Utilization Management can help if the patient has insurance
  • Ensure a CD of the imaging is brought back with the patient if sent to Downey or Garfield and if possible have the imaging read by their radiologist also just in case we cannot upload the images
  • For imaging done as an outpatient after ED discharge, order as Future Order; Patient should call OVMC MRI to schedule and OVMC MRI will then arrange the MRI at Downey

OVMC Weight Limits for Imaging

  • ED xray table - 500lbs
  • ED CT scanner - 550lbs* (*Note - an additional black table located in the ED CT Room can be used and the weight limit is then 650lbs)
  • MRI - 350lbs
  • Downey MRI - 600lbs (see MRI Imaging for Large Patients)
  • Cath Lab - 500lbs
  • Nuclear Medicine - 300lbs

Barium/Air Enemas for Intussception Cases

  • Surgical resident on-call should be made aware of any pediatric patient who is considered to have a possibility of intussusception
  • Patient should have no contraindication to a barium or air enema such as evidence of peritonitis or perforation.
  • M-F Business Hours: Peds Radiologist Dr. Chawla usually performs the BEs/AEs
  • M-F 6 pm-11 pm: STAT Attendings will perform any BEs/AEs during their STAT shift
  • Sat, Sun Holidays before 1pm: General Radiology Attending is responsible
  • Sat, Sun, Holidays 1p-7 pm Sat: STAT attendings will perform any BEs/AEs during their STAT shift
  • M-F 11 pm- 7am and Sat, Sun, Holidays 7pm-7 am: General standby call is responsible for performing the BEs/AEs

UGI for Malrotation/Volvulus Cases in Infants

  • As per Dr. Andrews of Radiology, we have the ability to do an Upper GI 24/7 to evaluate an infant for malrotation/volvulus
  • Contact the ED Radiology tech if a study is required

Breast Mass and Infection Management and Imaging Feb 2023

  • OOP patients should be referred back to their Health Plan/PCP.
  • RADIOLOGY has protocol in place for breast imaging follow-up. They will ensure patient receives their results and they will refer patients to Breast Surgery who have concerning findings.

BREAST MASS, NOT concerned about infection, low risk for cancer

  • OOP? refer to PCP/health plan; Empaneled? Refer to DHS PCP
  • For DHS non-empaneled, order outpatient BREAST ULTRASOUND (future order). Have patient call Radiology for appt. Phone number is on discharge instructions.

BREAST MASS, YES concerned about infection/possible abscess, mild case, do not think the patient needs admission or IV antibiotics

  • Start PO antibiotics
  • OOP? Refer to Health Plan/PCP; message Melina Bravo for follow-up and breast imaging
  • DHS? Order BREAST ULTRASOUND (future order); Send to Radiology 1D102 next weekday 9 AM

BREAST INFECTION, more severe case, that requires intervention such as abscess aspiration

  • Start antibiotics
  • OOP may need to keep in ED for complete workup
  • DHS? Monday-Friday 8 AM-4 PM? Order BREAST ULTRASOUND (future order) for ULTRASOUND and POSSIBLE ASPIRATION. Call and send to Radiology 1D102 for imaging and possible aspiration.
  • After hours, Ok to order ED ultrasound to rule out abscess only; additionally order formal BREAST ULTRASOUND (future order); patient can stay overnight or return in the morning (weekdays) for formal ultrasound. Send patient to Radiology 1D102 next weekday at 9am for imaging and possible aspiration by Radiology.
  • On Friday afternoons through Saturday night, consult Surgery resident to triage cases as needing management in ED/inpatient or OK to wait until Monday AM formal ultrasound and possible aspiration by Radiology.


  • OOP? Refer back to Health Plan/PCP.
  • For DHS empaneled or non-empaneled, order MAMMOGRAM (future order) and have patient go to Radiology 1D102 next business day 9 AM. DO NOT REFER TO BREAST SURGERY CLINIC.


  • OOP? Refer back to Health Plan/PCP; if significant fungating mass, may need to use UM/transfer to IPA/Health Plan.
  • For DHS patients, consult Surgery resident on-call for approval and send referral through Breast Surgery Message Pool
  • Order BREAST MAMMOGRAM and ULTRASOUND (future order) if patient does not have imaging to upload and tell patient to go to Radiology 1D102 next business day 9 AM.
  • Ensure correct patient phone number and address

NON-URGENT BREAST COMPLAINTS: Appropriate for OOP/Health Plan, DHS PCP, CCC or NERF depending upon case

  • Patient with a high risk of breast cancer who is requesting a clinic appt for further evaluation
  • Inverted nipple or other skin lesion without underlying mass
  • Breast infection that doesn’t require intervention beyond antibiotics
  • Breast pain (without mass or infection)
  • Breast mass (not concerning for cancer) – Ok to order outpatient BREAST MAMMOGRAM and ULTRASOUND (see above)
  • Non-bloody nipple discharge (spontaneous or expressed)
  • Chronic axillary hidradenitis
  • Breast implant issues e.g. chronic pain ok for PCP *NOTE – possible infections of implants should be consulted in the ED and/or referred urgently to Plastic Surgery after discussion with on-call Plastic Surgery resident.

Joint and Spine Injections

  • Dr. Raffi Salibian x75145
  • Dr. Catherine Yim x74082
  • Joints:
    • Order: X-ray plain view
    • Future Order: US aspirate/injection/biopsy (use Relevant History to indicate which joint)
    • CBC and Coags if patient is coagulopathic
  • Lumbar Spine (facets and epidurals):
    • Send Message Center message to Dr. Catherine Yim requesting lumbar spine injection with the name of the ED Attending requesting the procedure.
    • Future Order: MRI lumbar spine (Patient must call to schedule the MRI. Radiology phone # is pre-printed on ED Patient Summary/Discharge Instructions)
    • Future Order: IR facet inject lumbar (need kg weight)
    • CBC, Coags please
  • Radiology will contact the ED TFU Coordinator or Urgent Care TFU Coordinator through the Message Pool with any problems


Workflow to Access Dialysis

  • ED calls on-call Renal Fellow for all HD/PD or potential HD initiation, regardless of reason for admission - e.g., dialysis patient being admitted for cellulitis or elective procedure, etc.
  • Fellows review and discuss case and plans for possible transfer with Renal Consult Attending.
  • If transfer is deemed necessary, Renal Consult Attending calls and discusses case with Dr. Chi Pham.
  • Dr. Pham will work behind the scene (e.g., discuss with HD service/ANO 74586 to come up with creative/alternative plans if possible).
  • Dr. Pham will then call "ED hotline" to give final plan. ED hotline number: 73648 and 73649
  • In the event when Dr. Pham is not available: Renal Consult Attending discusses case and transfer plans with Dr. Jafari. *There will be one week this academic year when both Dr. Pham and Dr. Jafari will be out of town (June 23-28, 2020), in which case, Dr. Kamarzarian will make the final call regarding transfers.


  • For surgical vs medicine admissions, see Surgical Subspecialty Admissions Guidelines under Admission Guidelines.
  • For ALL surgical transfers out, ED Attending needs to speak to Surgical Subspecialty Attending

911 Trauma Re-Triage

  • To be used for trauma patients brought in by EMS by mistake or walk-in/drop-off patients with life-threatening traumatic injuries requiring EMERGENT (aka immediate) surgical intervention that we do not have at OVMC e.g. neurosurgical
  • Other EMERGENT surgical cases such as stab wounds or GSWs should be evaluated with the consult surgical resident (and Attending as needed) on a case by case basis as many of these such as abdominal trauma may be able to be cared for here at OVMC by the Dept of Surgery
  • Please, if possible, ensure the Surgical Attending on-call is aware of the case. We have transferred trauma patients out that could have been taken care of by our Surgery Dept.
  • Step 1: You MUST HAVE an ACCEPTING PHYSICIAN (new EMS policy Sept 2020)
    • Adult Patients
      • Holy Cross, by Trauma Center policy, is OVMC's designated Trauma Center.
      • Call Holy Cross, ask for Charge RN and get an accepting physician; Holy Cross ED # 818-496-3302
    • Pediatric Patients, 14 yrs old or younger
      • Call Northridge Hospital, ask for Charge RN and get an accepting physician; Northridge ED #818-885-5396
  • Step 2: Call 911 and tell them you have a "Trauma Re-Triage" patient
    • Do NOT call the MAC Center
  • Copy all records and imaging but do not delay transfer
  • Because of the limited scope of practice by the paramedics, if the patient has blood hanging or has any drips, then our OVMC Critical Care Transport team will accompany the patient in the EMS ambulance to Holy Cross.
  • County Policy: 9-1-1 Trauma Re-Triage – This section applies to injured patients in emergency departments of non-trauma centers whose injuries were initially estimated by EMS to be less serious (under triaged) or patients who self-transported (walk-in) to a non-trauma center, and subsequently assessed by the non-trauma center physician to require immediate trauma center care. The referring facility shall utilize the procedure outlined below to expedite transfer arrangements and rapid transport to the trauma center. This process should be reserved for patients with life-threatening traumatic injuries requiring emergent surgical intervention.
    • A. Determine if the injured patient meets any of the following 9-1-1 Trauma Re- Triage criteria:
      • 1. Persistent signs of poor perfusion
      • 2. Need for immediate blood replacement therapy
      • 3. Intubation required
      • 4. Glasgow Coma Score less than 9
      • 5. Glasgow Coma Score deteriorating by 2 or more points during observation
      • 6. Penetrating injuries to head, neck and torso
      • 7. Extremity injury with neurovascular compromise or loss of pulses
      • 8. Patients, who in the judgment of the evaluating emergency physician, have high likelihood of requiring emergent life- or limb-saving intervention within two (2) hours.
    • B. Contact the designated receiving trauma center or pediatric trauma center if the patient is less than or equal to 14 years of age and transport does not exceed 30 min. Do not delay transfer by initiating any diagnostic procedures that do not have direct impact on immediate resuscitative measures.
    • C. Contact 9-1-1 for transportation. The paramedic scope of practice (Ref. No. 803) does not include paralyzing agents and blood products.
    • D. Prepare patient and available medical records for immediate transport. Do not delay transport for medical records which could be sent at a later time.
    • E. EMS has no immediate solution if there is refusal by the Trauma Center; remind them of the EMS 911 Trauma Re-Triage Policy, that they are our receiving facility; please let McCollough know about any refusals

Surgery Clinic Referral Guidelines

  • Econsult: All hernias and gallbladders need the hernia/chole form filled out - asks about BMI and cigarette smoking
  • Surgery will not perform hernia repair or cholecystectomy if BMI >35
  • Surgery will not perform hernia repair if patient smokes
  • For breast cases, see WikEM OVMC:ED....Radiology....Breast imaging

Breast Issues

  • For breast cases, see WikEM OVMC:ED....Radiology....Breast Mass and Infection Management and Imaging

Cardiothoracic Surgery

  • We have non-cardiac Cardiothoracic Surgery at OVMC. If you have a case, consult General Surgery who will consult with Cardiothoracic Fellow/Attending


  • See Transfers...Higher Level of Care....Neurosurgery

Vascular Surgery

  • No update


Critical Lab Results on ED patients, ED Boarders (Admitted Patients), and ICU patients

  • Lab tech will determine if a patient is an ED patient or an ED Boarder prior to calling a critical lab result. Lab techs have a cheat sheet that outlines this process.
    • ED patients: critical lab report goes to ED provider or attending. Lab tech should contact ED provider in the provider room based on patient location (main ED room or SuperTrack room. Lab has been given a list of ED patient rooms and the MD Room associated.
    • ED Boarder/Admitted patients: Lab tech should call the ED nurse directly based on patient location in the ED. Nurse will forward results to the inpatient team.
    • All ICU patients: Lab tech should contact the ED provider directly for all critical labs on ICU patients since ICU boarders are still managed by the ED team.

Critical Lab Results on Discharged ED Patients

To be added

Infrequent Lab Orders - Instructions

Rapid Strep

  • Order as Rapid Strep Group A Ag. Do NOT order POC Rapid Strep.
  • Run 24/7 when the test is received in the lab. General turnaround time 30mins.

Varicella Testing

  • For Varicella testing,VZV DNA Qaul RT PCR-SO

Influenza Testing

  • Order as Influenza A/B & RSV,RNA by PCR.
  • Generally run every 3hrs, starting at 9am,12n,3pm,6pm,9pm. Tests takes 2 hour turnaround.

Chlamydia/Neisseria gonorrhea RNA:

  • females - urine or cervical (not vaginal)
  • males - urine or urethral
  • urine - yellow tube, fluid level in between black lines
  • cervical/urethral - white swab to clean mucus, blue swab for specimen collection
  • don't use Rectal-SO or Throat-SO orderable unless you are specifically checking these sites

Malaria/Thin Smear

  • Order as Blood Parasite Exam

Pathology Tissue Request:

  • label prints as soon as the order is signed and cannot easily be printed again.
  • printed in MD room on label printer if ordered from computer in MD room
  • printed in patient room on label printer if ordered from computer in patient room

Peripheral Smear Exam by Lab: usually ordered by non Heme/Onc provider for review by lab tech

Peripheral Smear for Provider Pickup (Slide Wirght Giemsa): usually ordered in consultation with Heme/Onc for MD to personally review

Specimen Collection Instructions - OVMC Micro Quick Reference Guide


Blood Bank

Massive Transfusion Protocol

  • MTP Recommendations:
    • 1 unit plasma for every 1 unit PRBCs
    • 1 unit of platelets for every 6 unit PRBCs
    • Due to necessity of thawing plasma units, plasma will be given when available
  • Step 1: Call Blood Bank x74062 to activate MTP
    • a. Need Name and MRUN (John Doe name/MRUN from Reg ok)
    • b. Need Attending Name
  • Step 2: Order “Blood Product Pick Up Slip – MTP” in Cerner
    • a. MD or RN can do this
    • b. Clerk prints out pick-up slip
    • c. No co-sign needed
  • Step 3: Send runner to blood bank with printed pick-up slip to retrieve blood
    • a. If available, give them:
      • Signed Emergency Blood Release Form
      • Type and Cross Specimen
  • Step 4: Blood Bank will send up unmatched Type O or type-specific cross matched units with runner
  • Step 5: Send Type and Cross specimen STAT if not already sent
    • a. MD to order in Cerner
    • b. Specimen to be brought directly to Blood Bank
  • Need more units?
    • a. ALWAYS give them “Blood Product Pick Up Slip”
    • b. If not yet sent, give them Signed Emergency Blood Release Form
  • Follow-up: Have MD order blood products and transfusion orders for blood products infused
    • one blanket order for 6 PRBCs, 6 plasma, 1 platelets, 1 cryo is acceptable. Order can be reconciled later to reflect exact amounts


  • ED Pharmacist Mon-Fri 8am-4pm x75490


  • Monday - Friday 7:30am-8pm; Sat, Sun, Holidays 8:30am-4:30pm

OVMC Empiric Antibiotic Recommendations 2019-2020


Rhogam Administration

  • Cerner: RhIG Request, click on both Administer and RhIG Request, then Initiate, then Modify both: Administer Intramuscular and RhIG Request 1 vial and reason Prenatal. Then Orders for Signature and Sign.

Medication Refill Patient Handout


Safe Prescribing and Narcan Handouts


Buprenorphine Administraton

  • See Substance Use Disorder

Physical Therapy, Occupational Therapy and Orthotics

ED Orthopedic Equipment and Hernia Trusses

  • Crutches, walkers, canes – stored in ED1A and ED5 clean utility rooms
  • Hard shoes, wrist braces, ankle splints - stored in Orthopedic Storage Room
  • Hernia trusses – stored in Room #43

DME Supplies to be ordered as outpatient

  • Order supplies such as compression stockings as "DME..."
  • Order will ask Diagnosis, length of use, etc. For compression stockings, use 20-30mmHg
  • Instruct patient to go to Physical Therapy room 1D120 to pick up the supply
  • Do NOT use for OOP patients; please send to health plan.
  • Link will take you to list of DME supplies: http://myladhs.lacounty.gov/ov/DEM/Documents/DME%20Supplies.xlsx?Web=1

Urgent Spinal Bracing - TLSO Brace, Miami J Collar, St. Jude Collar etc

  • Place order in Cerner: Orthotic Equipment
    • Write "TLSO Brace" under Special Instructions
    • Cell phone: (661) 319-2777 Mike Nelson, CPO
      • Call 24/7 for URGENT spinal bracing otherwise wait until daytime hours
      • IPO headquarters: 661-253-1191 or after hours: (800) 439-1005
    • VIPO will come to ED with brace or collar if needed before discharge
    • Otherwise patient can be sent to our Physical Therapy on T/Th to pickup brace or patient can go to the company headquarters in Santa Clarita
  • If Mike Nelson cannot be reached, the following vendors can be tried (all have DHS contracts):


  • Wheelchairs are kept in the ED for after-hours and weekend patients to avoid admissions, e.g. wheelchair-bound patients or patients requiring wheelchair for example bilateral ankle fractures
  • Ask RNs where they are kept; or Use Backup Supply list (top of WikEM) and search where wheelchairs are kept
  • Alternative ordering process:
    • Order DME in Cerner- Do NOT order on OOP patients - must go to Health Plan for wheelchair
    • Order Physical Therapy Outpatient Future Order also in Cerner
    • Patient should be sent to Physical Therapy. Patient will be financially screened. If patient has no insurance to pay for wheelchair through DHS, patient/family will be given list of outside vendors to contact.

Physical Therapy and Occupational Therapy Outpatient

  • Do NOT send OOP; refer patient to their health plan
  • Order as Physical Therapy Outpatient or Occupational Therapy Outpatient Future Order in Cerner
  • Patient should be told to go to PT/OT Office, 1st floor, XXXXX. Patient will be financially screened. If patient has no insurance, patient/family will be given list of outside physical therapy centers to contact.


  • Physical Therapy
    • Post-op or acute shoulder injuries
    • Neck, trunk, lower extremities
    • Face
    • Gait, balance, mobility and transfer training
    • Conditioning
    • Cardiopulmonary
    • Lymphedema
    • Chronic Wounds
    • Neuro conditions (except upper extremity)
  • Occupational Therapy (in general)
    • Finger, hand, elbow, wrist injury, fracture, or post-op
    • Chronic shoulder issues/pain
    • Frozen shoulder
    • If patient has difficulty with ADLs, such as bathing, dressing, grooming, feeding
    • Neuro conditions that affect the upper extremity
    • Fine motor control

Back Pain Classes

  • Order as Physical Therapy Outpatient Future Order in Cerner; PT Program: PT Eval and PT Reasons: Back Class as choices in the order

For Emergency Calls After Hours

  • You may call Physical Therapy by having OVMC Operator use the Disaster Fan-Out list to reach Physical Therapy. Joann York will be the first one tried, then other staff within the Physical Therapy Dept.

Procedure Clinic

Paracentesis, Thoracentesis, Lumbar Puncture

  • Medicine Procedure Service (sponsored by the Department of Medicine, Division of Pulmonary and Critical Care)
  • Send requests to OVM Procedure Service ED/UC Urgent Followup Message Pool and patients will be contacted with instructions and scheduled for the requested procedure.
  • Patients will check into Outpatient Special Procedures Area on the 2nd floor on day of procedure. (Procedures done in Medicine Procedure Room on 5th floor).
  • Ensure patient has good contact phone number in ORCHID. Appointment will be mailed.
  • If patient does NOT have reliable phone number, please page Procedure Service Pager 818-313-1733 or x73820 (M-F 8 AM to 4 PM) and we will attempt to give a date/time/instructions.
  • If lab tests are needed on the specimen, please request this in Orchid message to Lisa Morgan RN
  • Patients will be financially cleared prior to scheduled appt.
  • Followup appts for those who need procedures such as paracentesis regularly will be arranged by the Medicine Procedure Service.

Respiratory Therapy

Respiratory Therapy contact phone numbers

  • RT supervisor x75038
  • RT DEM resp therapist x75581
  • RT Lead resp therapist x75331

BiPAP, Transporting patients upstairs on portable BiPAP

  • Often we have patients on BiPAP who need to be admitted upstairs.
  • RT currently has 3 BiPAP (V60) machines that have a battery backup so patients can be transported upstairs without turning off the BiPAP
  • Ideally, before placing a patient on BiPAP, we should tell RT that the patient is likely to be admitted so RT can place the patient on a BiPAP machine that has battery backup.
  • If the patient is already on BiPAP that does not have battery backup AND taking the patient off BiPAP would be detrimental to the patient, ask RT about switching the patient to a unit that has battery backup
  • If absolutely necessary, RT has the option to rent a BiPAP machine which can generally be here within 30-60mins.
  • RT Supervisor Jim Pratt is always available (RT is able to page him) if a question cannot be answered by RT

Home O2, How to obtain

  • Call Resp Therapy x74422
  • If already on oxygen and has moved to L.A., lost insurance, etc, will need to prove need for home O2. Get pulse ox on room air. Qualifies if O2 Sat less than 88% on room air.
  • Resp Therapy will bring a Durable Medical Equipment form that will need to be filled out by the ED provider
  • Resp Therapy will contact the company, fax over the form, and arrange for delivery
  • O2 TANK CAN BE DELIVERED TO THE ED so patient can leave with O2. More tanks will be arranged to be sent to patient's home
  • On occasion, the company may not have O2 tanks readily available in which case patient needs to be admitted to the hospital
  • If patient has an outside health plan (OOP), UR may need to be involved for coordination of care

Social Work

Contacting Social Worker

  • "Consult to Social Work" in Cerner - will send automatic page to SW and fax to the SW office
    • Social Work 7am-7:30pm pager 818-313-1759
      • Starting July 2019, moving to 24/7 coverage
    • Social Work 7:30p-7am (off campus) 818-313-1637
    • Social Work ED Office 74930
    • Social Work 1st floor Office 74236

Sexual Assault

  • OVMC does not have an adult Sexual Assault Nurse Examiner (SANE)
  • Call police dept in jurisdiction/city where assault occurred
  • Police must take patient to our closest center for sexual assaults which is Northridge Hospital
  • Northridge Hospital Center for Assault Treatment Services 818-908-8630

Child Maltreatment/Abuse

  • See Pediatrics

Transporting patients home

  • For patients without ability to get home (e.g. brought in by EMS), and no family or friends to take them home, first option is to have patients wait in waiting room until bus resumes in morning.
  • If more urgent transportation is necessary, County Trans can be used on a case-by-case basis to transport patient home. Patient must have a key to house/apartment. County Trans will not transport to shelters.

Translation Services

  • In Person Translation Services for Hard of Hearing, Deaf, Deaf Blind, and Non ASL Speakers
    • For American Sign Language, Tactile, and Certified Deaf, In-Person Interpreter Services: Please contact Accommodating Ideas at (800)257-1783 M-F 8:00am to 10:00pm; for Weekends, Holidays and after above hours, call Heather C. at (818)481-9028.
      • They work with contractors and will aim to provide you with an interpreter as soon as one is available.
    • Please have Accommodating Ideas form completed and available when you call:
      • Always include your P.O. Number: DO-HO-19034844-1 effective 09/25/18 thru 06/31/19
      • Your interpreter must be requested for a minimum of 2 hours
      • Our ED clerks will email Accommodating Ideas at aiterps@ai-ada.com & always CC: Laura Onofre, CHI at Lonofre@dhs.lacounty.gov for invoicing purposes and verification
    • You may reach Laura Onofre, CHI at (747) 210-3411 M-F 8:00 am to 4:30 pm, for any support or clarification of the process

Olive View Trauma Recovery Center

  • We provide mental health and wrap-around case management for victims of crime in the San Fernando and Antelope Valleys.
  • Who is eligible for services?
    • Anyone who has been a victim of crime in the past 3 years and/or the victim’s family members.
      • Has a need for mental health and/or case management.
      • Not currently under the care of a mental health professional.
  • We aim to serve:
    • 1. Crime victims who typically are unable to access traditional services, including, but not limited to, victims who are homeless, chronically mentally ill, of diverse ethnicity, members of immigrant and refugee groups, disabled, who have severe trauma-related symptoms or complex psychological issues, or juvenile victims, including minors who have had contact with the juvenile dependency or justice system.
    • 2. Victims of a wide range of crimes, including, but not limited to, victims of sexual assault, domestic violence, physical assault, shooting, stabbing, human trafficking, and vehicular assault, and family members of victims.
  • How do I refer a patient?
    • 1. From Olive View- In ORCHID, place a social work consult with the reason “Other” and write “Trauma Recovery Center Referral” in the comments.
    • 2. From outside Olive View- go to our website https://oliveviewtrc.org/ and use the referral form tab.
  • FAQs
    • 1. Do you provide services for children? Yes
    • 2. What if the crime happened outside the U.S.? We can still provide services to the victim.
    • 3. Does the potential client have to be DHS eligible? No, we can provide services regardless of insurance plan or lack thereof.
  • Email: olvtrc@dhs.lacounty.gov
  • Phone: (747)210-4800
  • Web: oliveviewtrc.org
  • Social: Instagram – @oliveview_trc

Medico-Legal Resources

Olive View now has a Medical Legal Community Partnership (MLCP) in conjunction with Neighborhood Legal Services. If you have a patient who has legal issues that impact their health (unsafe housing, MediCal issues, immigration, employment, etc) they can now consult with a lawyer on the OV campus through the MLCP. There is a lawyer available by appointment in the social work office on Tuesdays and Thursdays. The way to refer is to put in a social work consult order for the patient with the reason as "other" and in the comments write "request MLCP visit for..." with the reason for the referral. See below flyers for more information about areas where they can help.

  • MLCP English: [1]
  • MLCP Spanish: [2]

Violence Intervention Programs

Immigration Resources

The changes to the public charge rule went into effect in February 2020. This has created high levels of fear among our patients because it has the potential to impact future adjustments in immigration status. There is lots of misinformation out there about these changes. For the most part, our patients can continue to obtain healthcare within the DHS without any problem. If a patient has a concern about whether receiving care or signing up for benefits will impact their ability to adjust their immigration status, please give them the attached flyer from the Office of Immigrant Affairs of Los Angeles County. They are available to help answer questions about what these changes mean for specific patients and families. Public Charge Information Card: Link to Info Card

Community Resources

Substance Use Disorders

Substance Abuse Counselors in the ED and SASH Hotline

Opioid Use Disorder Recognition and Treatment/Bridge Program

Goal is to recognize opioid use disorder and initiate treatment with buprenorphine or methadone while the patient is in the ED or hospitalized.

  • Consult Social Work for ALL Opioid Use Disorder patients even if they do not want treatment
    • Consult to Social Work......Substance Abuse.....free text OUD
    • Ms. Viviana Figueroa is our Substance Use Navigator, Mon-Fri, generally 8am-4pm, VOIP x75625, pager 818-226-4824
  • Medications for Opioid Use Disorder (MOUD) On-call provider 8am-8pm 7 days per week: 818-313-1451
    • MOUD provider can help with recognition of OUD, help with buprenorphine or methadone initiation in the ED and MOUD provider will make sure the patient gets follow-up
  • California Poison Control 24/7 access to addiction fellow/attending for help with difficult cases: 844-326-2626
  • UCSF Substance Use Warmline, access to help with difficult cases, Monday-Friday 6am-5pm: 855-300-3595
  • OVMC Buprenorphine Quick Start:



Buprenorphine and Methadone Administration in the ED

  • For any patient with opioid use disorder, OD, withdrawal or seeking care, please page the Meds for Opioid Use Disorder provider on-call 8am-8pm 7 days per week, 818-313-1451
  • Call Dr. McCollough if unable to reach MOUD provider OR anytime 8pm-8am. 310-614-5306 WE WANT TO KNOW ABOUT ALL OF THESE PATIENTS!
  • Please also Consult to Social Work....Substance Use Disorder....OUD in free text
  • Viviana Figueroa is the Substance Use Navigator for the Bridge OUD program - 747-210-5625, pager 818-226-4824, Mon-Fri 8am-5pm
  • ED initiation of buprenorphine (Bup) for patients with opiate use disorder has been shown to increase likelihood patients will continue with addiction treatment. Bup has been shown to decrease mortality.
  • ED Bridge guidelines encourage a higher loading dose of Bup (up to 32mg) which allows patients time to get into an outside addiction treatment program.
  • Buprenorphine may be ordered during the ED visit by ED providers without an X-waiver. ED providers without an X-Waiver have may treat a patient up to 72 hours (3 contiguous days) in order to bridge the patient to outpatient treatment. This means the patient must return to the ED if symptoms reoccur. ED providers WITHOUT an X-waiver cannot prescribe.
  • If patient really wants methadone instead, that also can be started in the ED. Follow-up will be arranged by our Bridge team as patient must go to a licensed methadone clinic. PLEASE MAKE SURE WE HAVE A CORRECT PHONE NUMBER
  • MOUD Providers all have their X-Waiver and can eprescribe buprenorphine to our pharmacy or to an outside pharmacy
  • Bridge program (Viviana and staff) will ensure patient gets follow-up PLEASE MAKE SURE WE HAVE A CORRECT PHONE NUMBER.
  • OVMC Substance Use Disorder Education and Management Website http://myladhs.lacounty.gov/ov/Substance_Use_Disorder_Management/SitePages/Home.aspx
  • ED Bridge Guide https://static1.squarespace.com/static/5adf7f1fa2772cb4f86018b2/t/5aff30cf758d46c1c95b5a40/1526673619420/ED-BRIDGE+BUP+GUIDE+-+MAY+2018+%282%29.pdf
  • ED Buprenorphine Initiation Algorithm


  • ED Buprenorphine Initiation for Pregnant Patients Algorithm


  • ED Buprenorphine Initiation after Overdose


  • Buprenorphine and Acute Pain in the ED


  • Buprenorphine and Acute Pain on the Med/Surg Unit


  • Methadone Quick Start



MAC phone number 866-940-4401, press 3 for DHS facility

Higher Level of Care Transfers

  • Patients who require services that OVMC does not offer may need to be transferred out (e.g. neurosurgery, some emergent orthopedic cases).
  • For OOP patients who are clinically stable, every attempt should be made to transfer the patient to their health plan.
  • For uninsured or DHS-empaneled patients, transfer will occur through the MAC.
  • Transfers from the ED via the MAC fall into two categories. This is based on existing DHS policy:
    • (1) Emergent/Urgent e.g. intubated intracranial bleed. MAC will ask minimal questions in order to get transportation to OVMC as quickly as possible. CMO on-call (ask Operator)should be notified regarding emergent transfer. Emergent/Urgent patients cannot be refused by Harbor or USC and may end up being transferred to their ED if no inpatient beds are available. Emergent/Urgent transfers should be used on a rare basis for those patients who need to move RIGHT NOW aka emergently.
    • (2) Non-Urgent e.g. open tib/fib fracture or hip fracture. MAC will ask more detailed questions. Patients will be presented to appropriate service at USC or Harbor. Transportation will be arranged after patient has been accepted.
    • Remember both USC and Harbor have DHS Cerner and have access to our ED records and imaging
    • MAC will NOT transfer to private hospitals such as transfer of neuro patient to UCLA for intracerebral thrombolysis (exception burn cases) or pediatric patient who is followed by UCLA sub specialist at the OVMC clinics. Transportation of those patients must be arranged by the private hospital or OVMC UR.

BLS vs ALS vs Critical Care vs Helicopters

  • BLS is staffed by EMTs, limited abilities, can administer oxygen; cannot push meds and cannot have any hanging IV drips
  • ALS is staffed by paramedics, can take intubated patients, CANNOT take patients with ANY type of IV drip (no heparin, mannitol, norepi, etc) even if those drips are not titratable. Drips must be shut off. ALS IS ABLE take maintenance IV with max of KCl 20meq/L. ETA variable.
  • Critical care is staffed by paramedics plus Critical Care RN and/or MD, can take intubated patients with IV drips. Often ETA of critical care team arrival 4-5 hours away.
  • Helicopter is staffed by paramedics +/- critical care RN, can take intubated patients with IV drips. Dependent upon weather. ETA variable.
  • For critically ill or injured patients on a drip that cannot be turned off, if critical care team's ETA is too long, consider sending OVMC ED RN, MD and/or RT as needed in ambulance. Arrange head of time for same ambulance to bring staff back to OVMC.


  • The Pediatric attending on-call should be made aware of any higher level of care transfer out
  • For OOP pediatric patients, UR should attempt to transfer the patient to the hospital requested by the health plan
  • For uninsured patients, not currently followed by a pediatric sub-specialist, attempts should be made to transfer to USC or Harbor via the MAC
  • Patients followed by UCLA Pediatric subspecialties at OVMC may be transferred to UCLA if accepted by UCLA Pediatrics or subspecialist.
    • OVMC Pediatric resident will contact UCLA inpatient staff or subspecialty service about transfer with approval by the Pediatric attending on-call
    • Once accepted, transportation will depend upon the type of transfer: PICU transfers may transported by the UCLA Transport team; Ward transfers to UCLA will need to have transportation arranged by OVMC ED UR staff.

Surgical and surgical subspecialties

  • For all surgical and surgical subspecialties being transferred out for "higher level of care", please contact the Attending of that service prior to transfer out. ED Attending should speak to Surgical Attending to ensure we do not have the ability to care for the patient here at OVMC


  • See Neurosurgery

Utilization Review (Utilization Management)

  • x74890
  • Outpatient Service Coordinator OPSC can help with urgent follow-up to primary care for OOP patients (see above Follow-Up...Out of Plan OOP)

ED Ultrasound

Link to OVMC Ultrasound website

Transvaginal Ultrasound

ED Supplies and Equipment

Tutorial Videos

Clerk ED1A Cabinet


ED1A MD Room

  • Ultrasound Supplies
    • Gel
    • Probe covers
  • Angiocaths 3inch
  • Headlamp

Airway Cart in PR Room

  • CO2 detectors, ETT
  • CO2 detectors, nasal
  • Nasal Atomizers
  • Trach Atomizers
  • Endotracheal Tubes
  • LMAs

Room 31

  • Upper Cabinet
    • Nosebleed Trays
    • Lollicaine Lollipops (lidocaine lollipops)
    • Ophtho Micoscope
    • Cable for Xenon lamp
    • Magnifying Headlamp
  • ENT Cart
    • OPHTHO
      • pH paper taped to pH folder on top of cart
    • NASAL
      • Nasal compression device for nose bleeds
      • Nasal speculum
      • Merocel
      • Surgicel 2" x 3"
      • Silver nitrate sticks
      • Rhino Rocket Slimline - small, medium, large
      • Rapid Rhino 5.5cm Rapid Pac
      • Rapid Rhino 7.5cm Ant/Posterior with Airway
      • Vaseline Petroleum Gauze Strip 1" x 36"
      • Denver Nasal Splint
    • Wood's Lamp bottom drawer

Suture Cart

Ortho Cart

Gyn Cart

Central Line Cart in ED 1A/B hallway

Orthopedic supplies in Room 43

  • Soft collars, slings, wrist guards, CAM walkers, hard shoes
  • Abdominal binders
  • Hernia truss

Crutches, Walkers, Wheelchairs

  • Located in ED1A/B Clean Utility Room


  • Located in storage room near Triage 4. Disposable scopes in cabinet in same room.


  • Located in PR Room - pediatric and adult batons available
  • Disposable blades located in Glidescope basket
  • Extra blades located in cabinets in PR Room
  • Wipe down batons after each use

Unusual Supplies

  • Gastrostomy Tubes - ED 1A MD Room "S**T HAPPENS" Cabinet
  • Nephrostomy tubing and bags - try OR
  • Whitacre Spinal Needles - LP Cart
  • Merlin Pacemaker Interrogator - ED 1A Cabinet
  • This device interrogates pacers and ICDs made by St. Jude or Abbott.  The detailed instructions are printed and posted inside of the cabinet door and included below.  It requires cellular data transmission. First interrogate the patient's device at the bedside, then move the unit to the ambulance bay and plug it in there so it can transmit.  The report is subsequently faxed to the ED1 nursing station and is also transmitted to the device reps and our cardiology service.  The device reps are on call for assistance as needed, or you can call Scott Lundberg to try and help.

Disaster Preparedness

  • Olive View-UCLA has a robust plan for a number of possible disasters such as earthquakes. All OVMC faculty and residents should review the materials on the hospital homepage under “Disaster Management.” The link is in the center of the screen. For staff in the ED at the time of a disaster, the important information is as follows.
    • 1. The ANO (Acting Nursing Officer) is designated as the incident commander and is in the hospital 24/7.
    • 2. The ANO will set up a command post in Hospital Administration and will contact the charge nurses in each department.
    • 3. The initial priority is a head count of all staff, and a report on the physical condition of the department.
    • 4. A physician in the hospital will be designated as a medical officer in the incident command center. At night, this may be OB or Anesthesia as they are also in house and we will be responsible for managing the ED.
    • 5. All requests for materials, staff, and questions go though the incident command in medical administration.
    • 6. The ED charge nurse is aware of the location of extra supplies and the hospital wide disaster management plan.
  • Olive View-UCLA has over one week of food, water and medical supplies for an anticipated disaster. There are specific incident commanders and disaster professionals who will be responding, and the emergency physicians on site are not expected to lead the disaster response.

Downtime Protocols

Downtime Documentation

  • H&P will be documented on paper using DEM Physician Record (OV1901). Resident and Attending signatures are required.
  • MSE - when performed by a separate MSE provider, note should be very brief and be written on the upper portion of the History section of the paper DEM Physician Record (OV1901). It should include a separate header of MSE NOTE and must be signed.

Downtime General Orders

  • orders should be written on paper using DEM Physician’s Orders (OV1337) and include a date, time, initials, and signature
  • orders should be placed in the order bin located at each Nursing Station (ED 1-5, RME) for the Nurse/Clerk to initiate
  • clerk has all downtime forms, lab slips and Radiology Request forms.

Downtime Radiology Orders

  • order imaging on paper and include a complete paper Radiology Order Form (OV2059). Runner will hand deliver request to the appropriate ED radiology area.
  • if ORCHID downtime is isolated, iimages and preliminary results will still be available in Synapse even if not viewable in ORCHID
  • radiology orders ordered during downtime using the Radiology Request forms do NOT routinely need to be re-entered into ORCHID after ORCHID comes back up (exceptions may occur).

Downtime Laboratory Orders/Workflow

  • clerk/nurse will complete paper lab request slips to accompany specimens sent to the lab. The lab slip should include collector's employee number ("e" or "c" number).
  • lab labels will not print during downtime. All specimens must be labeled with the following information:
    • patient info: patient name, DOB, MRN, FIN
    • collector's info: date/time specimen collected, employee number ("e' or "c" number), collectors signature
  • lab results will be faxed to the ED at X74298 and hand delivered to the assigned resident or attending for that patient
  • POCT orders placed by the providers will be resulted verbally to the ordering provider and also resulted in nursing documentation
  • lab will call critical results to the ED
  • lab orders ordered during downtime do NOT routinely need to be re-entered into ORCHID after ORCHID comes back up (exceptions may occur). Results that came back on paper will eventually also be resulted in ORCHID.

Downtime Medication Orders

  • all medication orders should be written on paper using form OV1337
  • patient prescriptions should be written on paper and handed to the patient. A copy of each Rx should be kept in the patient’s paper record. Rxs will be scanned into ORCHID once ORCHID comes back up. Rx’s will not be back entered by the provider into ORCHID after a prolonged downtime.
  • when ORCHID is back up, Pharmacy will manually enter all medications that were ordered during downtime

Downtime Blood Bank Orders

  • enter required orders on paper (T&S, T&C, transfusion, etc)
  • paper blood transfusion indication sheet must be filled out for Adults OV1998 or Peds (OV2015)

Downtime Specialty Diagnostic Services

  • complete paper requisition for Echo, Stress Treadmill/Myocardial Perfusion Imaging, Holter and EEG. Call appropriate department for STAT orders

Downtime Admissions

  • initiate Interqual request by calling UR directly at X74890.
  • discuss with admitting team
  • once an admission is accepted by the admitting team, enter Request to Admit order on paper and include service, level of care, and the name of the admitting attending and resident.
  • admissions during downtime will be tracked by Nursing on a paper log
  • certain orders such as Bed Requests and Admit Orders will need to be manually re-entered into ORCHID once ORCHID is back up

Downtime Discharge

  • complete discharge and aftercare instructions using form OV2014 including discharge impression, recommended follow up, and return precuations. Do not use this form for Rx.
  • Rx should be written on paper Rx pads. Copies should be left in paper chart to be scanned in later.
  • discharge order must be signed on paper
  • all discharges from the ED during downtime will be tracked by Nursing on a paper log. A separate provider log will be kept for downtime discharges that require future labs, studies, message pools, e-consults, TFU referrals so that they may be entered into ORCHID during recovery.

Downtime Recovery - ORCHID Back Online

  • LAB/RAD - results will begin to populate via the interface in ORCHID. Lab and imaging orders previously placed on paper should not neeed to be ordered again.
  • documentation – Provider documentation on paper will be scanned into patient chart.
  • pharmacy will back-enter enter all medication orders placed on paper during downtime back into ORCHID.
  • physicians must re-enter all other paper orders placed during downtime into ORCHID (admission requests, place in obs, isolation, communication, restraints, holds, consults, etc).

Downtime Frequent Phone Numbers

  • ED Lab (8:30 am - 10:30pm) : 74977
  • General Lab: 73476, 74038
  • Microbiology: 76041
  • Blood Bank: 74062
  • Phlebotomy: 74555/74039
  • ED Xray Tech: 75496
  • ED US Tech: 74940
  • ED CT Tech: 74968
  • MRI Tech: 73535
  • ED Radiologist: 74971
  • StatRad Coverage for CT and MRI Overnight and Weekend Reads Only - 858-546-3800, press 1.
  • USROC Coverage for Ultrasound Overnight and Weekend Reads OnlyMonday-Friday 11p-7a and Weekends/Holidays 7p-7a 866-448-7762
  • ED UR/Interqual: 74890
  • Pharmacy: 73070
  • ED1A: 74320
  • ED1B: 74865
  • ED2A: 74321
  • ED2B: 74280
  • ED3: 74976
  • ED4: 74974
  • ED5: 74970
  • SuperTrack Provider Room : 74936/74937
  • Main Provider Room: 73645
  • DEM Administrative Offices: 73107



  • logon credentials are the same as your Internet Password
  • if you need to reset your password go to the Olive View- UCLA Home Page, under the Links Section (toward the bottom), and choose one of the Password and Account Management links
  • if you still can’t logon, call the Enterprise Help Desk at x74522


  • at the start of a new shift, ORCHID should immediately prompt you to check-in as an available provider.
  • in the Provider CheckIn window, select your Display Name, Provider Role and a Default Relation. Also select the checkboxes for Available Provider and Available Reviewer.
  • if you were already checked-in to see patients on that shift, you will not be prompted to check in again.
  • if you need to Check In manually, click on the little icon of the provider with the Check Box.

Patient Sign Up

  • click once on the patient row then click on the Assign Provider icon. Your Display Name will appear in the appropriate column.


Selecting a Note Template

  • click Provider Notes from the tracking list then +Add in the Provider Notes band
  • the Note Type should default to ED Note-Provider so that notes are filed in the correct folder and can be viewed by UR and the ED Attending once they are saved. If the ED Note-Provider option is not available, right-click on the arrow to select from All Note Types.
  • using the Reason For Visit tab select a Note Template to use either by free text search or by using the structured menu (PNED RFV) then hit select OK. Use the checkboxes to select which elements (if any) you would like to import into your note
  • colored notepads on the Tracking Board track the progress of your Provider Note (not started, in progress, or signed) during the patient encounter

Documentation Workflow

  • once saved, notes written using the default ED Note-Provider template, can be viewed by both Utilization Management and the ED Attending. Consultants cannot view provider ED documentation until the note is signed.
  • once you have completed your provider note, click on Sign/Submit and a new window will pop up. Select Request Endorsement, then click inside the yellow area under Endorser. Select the binoculars icon to search for the attending you would like to co-sign your chart. Click OK. Under “Type” make sure that sign is selected (not reviewed). Then click sign to close the window.
  • Attendings: In the Message Center you can view notes forwarded to you for signature. Choose the Correct icon to change a note and write an addendum. If you want to write a separate note before the intern/resident has completed their note, use the Note function (rather than Provider Notes).
  • for patients signed out at rounds, the oncoming resident should write a brief note using the Notes function (not Provider Notes).

Documenting a Re-Evaluation

  • below the Medical Decision Making section of the PowerNote note there is a section to document follow up exams. Choose Re-exam/Re-eval and enter a time before entering details of the follow up exam
  • right-clicking over the Re-exam/Re-eval header and selecting repeat allows you to document repeated re-evaluations

Getting Rid of Spellcheck

  • Open a patient's chart and start a note
  • Click View at the top.....then Customize.....then More......unclick Run Spelling check....click OK

Unable to place Diagnosis?

  • Usually because HLI: Physician Friendly Term box has not been checked
  • Step 1: Type in desired diagnosis and click Binoculars
  • Step 2: Click the 3 dots just to the right of "Terminology"
  • Step 3: Check the box HLI: Physician Friendly Term
  • Step 4: You may have to close the Diagnosis box and re-enter the diagnosis

Procedure Consent with iMedConsent

  • iMedConsent is now accessed directly through Cerner from within a patient's chart. There is an iMedConsent tab available under the Table of Contents Menu (Table of Contents are the grey tabs on the left hand side of the mPage underneath the "ED Summary"). Users no longer have to manually enter patient identifiers to search for a patient. There is no longer a need to maintain a separate username and password for iMedConsent.
  • select the appropriate procedure/s that you would like to print for the patient
  • have the patient read, consent, and wet sign the printed procedure consent form
  • place a copy of the wet signed consent in the patient's paper chart. The Health Information Management (HIM) team will scan the consent form into ORCHID after the patient is discharged.

Procedure Documentation (ad hoc forms)

  • AdHoc Forms are used for specific template driven documentation in the ED. This includes documentation of all ED Procedures. AdHoc forms can be found using the AdHoc link on the ORCHID Menubar,

then finding the ED Forms Folder.

  • template AdHoc forms include documentation for ED Procedures, ED Bedside Ultrasounds, Central Line (CLIP) documentation, and the NIH Stroke Scale.
  • once completed, these AdHoc forms are signed using the Check Mark on the Upper Left corner of the screen.

Medicine Admissions

1) Interqual Request Order - found on the Quick Orders page under the Top Other section. A diagnosis is required.

  • DHS uses Interqual Criteria for Utilization Review (UR). All admissions must be reviewed by UR. The Interqual decision is facilitated by having a note in the chart for UR to review. UR can view ED resident notes as long as they have been saved.
  • the Interqual Request is found under the Events tab and the Request Events sub-tab.
  • the Interqual review process is tracked with ICONs under the ADT column
    • REQ - Requested
    • IP - In Progress
    • MET - Criteria Met the

2) Contact the admitting team via Amion to give report

  • contact the admitting Hospitalist or Resident. Use auto-paging (see below) to help track the time the admitting service is first paged. Confirm with the Hospitalist the name of the receiving Attending, Resident, Service, and Level of Care

3) Enter the Request for Admit. Enter the admitting resident name in the Special Instructions field. Medicine teams will drop Admission orders in the chart within 2 hours from the time the Request for Admit order is placed.

  • Note: Admission orders should NOT be placed on any patient until Bed Control updates their location status to ED Boarders. ED Boarders are easily identifiedin the location field on the Banner Bar and by a slash in the Bed

column on the FirstNet track. If inpatient orders are dropped on a patient before they are changed to an ED Boarder they will have to be re-entered by the Admitting team.

  • the Hospital Icon indicates that the inpatient team has placed Admitting Orders in ORCHID. The Medicine team assumes all responsibility for patient care once Admission orders are placed. Routing questions from Nursing regarding further medical care should be directed to the inpatient provider.

Changes in Service or Level of Care after Initial Admission

  • if you need to upgrade/downgrade an ED Boarder after the initial Request for Admit has been submitted, you need to order Request for Admit again (not Transfer). This is the only way bed control will get the message that a change has been requested. DEM providers will do this if they are still following the patient, however once Admission Orders are written (Hospital Icon), the Admitting Service will re-order the Request for Admit if any upgrade/downgrade must occur.
  • if the post-admission upgrade/downgrade results in the patient going to a different team, the Inpatient team must notify and give report to the new team since these patients are no longer being followed by the ED.

Surgery Admissions

  • the process is similar to the Medicine admission process with the following exceptions:
    • the Request for Admit order is held until the admitting team evaluates the patient in the ED
    • the ED resident places the the Request for Admit order once the admitting information is confirmed with the surgery team
    • Note: the surgery team should NOT place Admission orders in ORCHID until the Request for Admit is placed and the patient’s location has been updated to an ED Boarder otherwise orders may have to be re-written when the patient goes upstairs

ED Holding Orders

  • if the inpatient team has already accepted a patient, but there is an unavoidable delay (> 2 hrs.) in placing admission orders, the ED Team can initiate the ED Holding Orders Order Set for the inpatient setting to either facilitate boarding care in the ED or to facilitate transportation to an available bed upstairs. Make certain the inpatient team is contacted so they are aware ED Holding Orders have been initiated and that the patient may go upstairs.
  • as with all admissions, do not place ED Holding Orders unless the patient has already entered ED Boarding status (see Med Admissions above).

Observation Patients

  • the observation unit is used for patients who require additional care after the ED but less than 24 hours of hospital care. The decision to place a patient in the OBS unit should be made in conjunction with the ED Attending and Hospitalist
  • observation patients do not require Interqual
  • once the patient has been accepted by the Hospitalist for OBS status, order Place in Observation from the ED Quick Order page (top other section)
  • patients should NEVER be placed in OBS status after a Request for Admit has been ordered

Consultation & Auto Paging

Consults - No Auto Paging OVMC

  • consult initiation time can easily be documented by placing the consult order from the Other Pane on the lower right side of the Adult ED Quick Orders page.
  • once the Consult order is signed, a marker is placed on the Events tab. Hovering over this marker will show the duration since the consult was first placed. When the consult is complete, this can be documented by right- clicking over the active order and completing the consult. Once complete it will be removed from the Tracking List.

Consults - Auto Paging OVMC

  • a selected number of consults also page the provider automatically when the consult is placed. In these Orders, the Call Back Phone Number is the only required field. The provider receiving the page will NOT see any instructions included in the Special Instructions on their pager but these instructions can still be reviewed on the Review Orders pane.
  • clear pages from the list using the red X Icon under Task
  • Note: DO NOT click on the close window button to close the ED Paging error will result. Instead use the Minimize window Icon.


Triage ECGs

  • nurse will bring paper Triage ECG to the Attending for review
  • ED attending will verbally tell the nurse what to do (STEMI, BRING BACK, or TRIAGE)
  • paper EKG stays with Attending as a reminder to document their read in FirstNet ECG Viewing/Documentation
  • on the FirstNet track, under the ECG column, double click on the completed EKG ICON
  • in the ECG Review Pane, free text either the Triage ECG read (i.e. STEMI, BRING BACK, or TRIAGE), or a more comprehensive read (follow up ECGs)
  • save the ED read by selecting “ED Review & Close” into the window then hit ED Review and Close.
  • the EKG Icon will now have a checkbox on it
  • once EKGs are visible in Cerner and have a ED preliminary read documented, they can be shredded

Viewing Prior ECGs

  • all ECGs from the current FirstNet encounter are accessible directly from the ECG column
  • ECGs from previous ORCHID encounters are available in the Flowsheet tab under the the Cardiology View and Cardiovascular CV Filters
  • ECG archives prior to ORCHID are accessible in Tracemaster using the patient’s legacy Affinity MRN. It can be accessed either through Wellsoft or Clinical Workstation.

Entering ED Provider Radiology Wet Reads

  • from the Tracking List, right-click on the Rad column of any completed imaging order and the Order Info window will open. Click the blue +Add button to display the Wet Read window.
  • select Positive or Negative and free text your wet read then enter OK
  • a red exclamation icon indicates a wet read has already been entered. Click the exclamation mark to view or add another wet read
  • wet reads may also be entered from the Radiology Results section of a Power Note by using the Launch Wet Read button.

Medical Students in FirstNet


  • refer to the Documentation section for detailed documentation instructions.
  • initiate and save a note (without signing) early during a patient encounter after taking a history and performing your exam. Next, present to the Attending physician.
  • update your note with any follow up including medical decision making, lab/imaging results, and/or patient updates.
  • once your note is finalized, hit Sign. A window will pop to “Request Endorsement” of your supervising attending to endorse your note. This request will show up in their Message Center.
  • Attendings: medical student notes forwarded to you will show up in your Message Center in a preliminary status. Once reviewed, a brief note documenting supervision should be added, then the note should be signed.
  • students who leave the ED must sign out all their patients to either an NP or resident after reviewing the overall plan with their supervising attending.

Order Entry

  • after discussing with the Attending, enter proposed orders into ORCHID. Medical students cannot use Quick Orders.
  • access the Modular Order Entry Window by going to the Menu pane and select +Add from the Review Orders band.
  • enter the name of the Attending you will be proposing orders to for co- signature.
  • search for orders individually and enter all required details
  • these orders will be forwarded to the attending once you sign them but they won’t become active until co-signed by the Attending. To speed up turn around time, remind the attending verbally that orders are in their Message Center and ready for co-signature.

Order Entry

Quick Orders

  • from the Tracking Board choose a patient then select Place Orders to go to the Quick Orders page
  • orders can be added to the green ‘Shopping Cart’ by selecting them off your menu of choice or via the search line in the New Order Entry widget

• once order selection is completed, click on the green shopping cart to sign, save, modify, or cancel all of the selected orders. If additional required details are required you will be prompted to enter them • orders can also be entered using the Modular Order Entry Window which is accessed by hitting +Add from the Review Orders menu pane

Required Order Fields

  • many orders in ORCHID cannot be signed without filling out required fields. During order selection on the order pane, required fields are indicated by a blue circle icon with an “X”. Within order details, required fields are indicated with a yellow background, bold-face lettering, or an asterisk
  • use the Missed Required Details button to rapidly cycle through a long list of orders with required details
  • alternately, multiple orders can be selected together (SHIFT-select) or (CTRL-select) and common fields shared among them can be addressed more easily

Copying Orders

  • if you would like to repeat an order, right-click on an active order and select Copy. It will be available for you to sign again.

Discontinuing Orders

  • to discontinue any order, right-click on the active order and select Cancel/Discontinue. Note: Don’t forget to sign after you discontinue an order!

Lab Orders

Collection Priorities

  • Add – to add another test to a sample that is already in the lab. Prior to ordering a test with the Add priority, you must first verbally confirm with the lab that they can run this test with an existing sample.
  • Stat – all ED labs
  • Timed Stat – used when the same STAT test is ordered and a Frequency id included (i.e. Troponin q6h). Enter a duration (i.e. 3 times) so that the order will not continue indefinitely. If a Frequency is added to a Stat priority ORCHID will automatically change the Collection Priority to Timed Stat

Nurse Collect:

  • “No”: most ED labs should be ordered as Nurse Collect “No.” The lab order is tasked directly to the phlebotomist. Nurses can intercept the order and draw it themselves if desired.
  • “Yes”: the lab order is specifically tasked to the bedside nurse. If the phlebotomist is available, the nurse can call phlebotomy to perform the draw.
  • Note: lab orders should never need to be re-ordered simply due to the incorrect selection of the Nurse Collect field.

Order Sets

Order Sets

  • Order Sets are individual orders grouped together to simplify order entry for common indications or procedures. Commonly used Order Sets for the ED can be found on the Quick Orders page, under the Order Sets widget. One may also search for Order Sets using the prefix “ED” on any Order search field.
  • all Order Sets are designated by a yellow Icon with multiple geometric shapes. They are designed with some individual orders being pre-selected, however each included order can be selected, modified (right-click) or un-selected prior to order signature

Adding Orders from an Order Set already Initiated

  • Searching/launching an Order Set repeatedly is usually not necessary. If you need to go back into an active Order Set and add or modify something, you can do so without having to reorder the entire Order Set. Go to the Review

Orders menu, highlight the Order Set under the Plans section of the Order View pane, then click the light bulb icon called “View Excluded Components.” Orders already active will show up indented and checked, and all unordered components will have empty boxes. Select the orders you would like to add or discontinue then sign.

Discontinuing Order Sets

  • to discontinue an Order Set, find the active Order Set in the Order View pane and then right-click to select Discontinue.
  • you will be given the option of choosing which orders to Keep active even though the rest of the Order Set is being discontinued.
  • Note: Don’t forget to sign after you discontinue an Order Set!

Order Favorites

Order Favorites

  • right-click on any order before signature and select Add to Favorites

Lab Results

  • hover over the lab column to rapidly view what lab tests have been ordered. The Lab Indicator column on the track shows how many labs have been ordered and how many labs are resulted. Double-click on the Lab Indicator to see a detailed view (Quick View) of lab results. To see full lab results in details click on the Vitals/Nursing/Results pane

Imaging Results

  • hover over the lab column to rapidly view what lab tests have been ordered. The Rad Indicator column on the track shows how many imaging tests have been ordered, how many have images available, and how many images have a preliminary read in ORCHID.
  • double-click on the Rad Indicator to open the Quick Flowsheet Radiology tab.
  • click on the Result box to open up the Document Viewer to view the read if available.
  • viewing Images: within the Document Viewer, click on the image icon to open a link to Synapse and view the image from within ORCHID. You may have to enter your login credentials to open Synapse.

Discharge & Follow Up

Discharge Process

  • select patient from the Tracking List then hit the Admit/Discharge button
  • open each pane by clicking on the pencil
  • fill out the required and optional fields as needed. The Check Marks will help keep track of your progress.
  • Diagnosis, Prescriptions, Med Reconciliation
  • Patient Education - education handouts and Work Excuse notes
  • Follow Up Date - to communicate follow up with your patient. Note: This does NOT result in actually scheduling appointments!
  • ED Post Visit Plan - TFU/CCC referrals (see below)
  • ED NERF - new NERF referrals (see below)
  • Note: DO NOT SELECT THE DISCHARGE PANE! This is how the nurse removes the patient from the Tracking List.

Follow Up

  • once fully registered, patients who cannot follow up at Olive View should have an Outside Of Plan Icon in their Events column. These patients should be referred elsewhere.

Message Pools

  • only for Urgent Appointment requests to selected clinics, that need to be seen within 2 wks. Many of these clinics previously used the “wallbox" referral system.
  • select a patient on the Tracking List then select Communicate - > Message. Patient Name should Autofill.
  • TO: Binoculars Icon, Pool filter, search for the correct Message Pool (see list), Add to Send to list, hit OK.
  • Subject: choose OVM ED/Urgent Care Appt Request from the menu
  • fill out template, check Patient Needs Appointment box, and Send

TFU/CCC Clinics

  • part of the Depart Process. Open the ED Post Visit Plan band and Route to either the Telephone Follow Up Clinic (ED-TFU-OVM) or the Continuity Clinic (ED-CCC- OVM). Specify need for referral and Contact Phone number
  • Click on the Check Mark at the Upper left to close this window.


  • the eConsult referral system should be used for non-urgent outpatient referrals that can wait more than 2 weeks to be processed. eConsults should be entered by the Attending Physician using the eConsult link on the ORCHID menu bar.


  • patients new to the county that qualify for outpatient primary care (no OOP Icon) can be referred to primary care using the ED NERF tab. Choose as many diagnoses that apply then click on the Check
  • Mark at the Upper Left of the referral window.

Ordering Outpatient Studies (Future Orders)

  • once a patient is sent home from the ED, all pending orders are automatically cancelled unless they are entered as Future Orders. Any labs, tests, or referrals to be completed after ED discharge should be entered as Orders for Future Visit. This includes all outpatient imaging and cardiology tests.
  • Physical Therapy: outpatient PT should be ordered using Physical Therapy Evaluation and Treatment Outpatient as a future order.
  • Outpatient FNA: outpatient FNAs should be processed as an eConsult by the Attending Physician. The eConsult destination specialty is Pathology - Fine Needle Aspiration. Patients can then show up directly to the lab during regular business hours.

Patient Portal (LA Health Portal) / Giving Medical Records to Patients

The LADHS Health Portal is an extremely important resource to give our ED patients so they may access their own medical records. This includes labs, imaging, provider notes, and ED discharge instructions. This is the best way to give our "OOP" patients access to records they need to share with outside providers. Patients can access the LA Health Portal via the web or by using the LA Health Portal smartphone app (iOs and Android App Stores).

Enroll Patient in Portal

See widely distributed recruitment fliers in ED with QR code for patient smartphones. Best workflow is for patient's to use their own smartphones. All the patient needs to enroll is their name, birthdate, and medical record number (preferred) to confirm who they are. An email or text phone number can also be used to confirm who they are, but only if the email or text number is already in their registration information in ORCHID.

Alternately patient can use any WOW to enroll, but will likely need assistance in finding the LADHS Health Portal website.

Nursing staff are also encouraging LA Health Portal Enrollment for all of our patients.

ED Registration staff can assist if phone numbers or email addresses need to be updated, but neither is required for a new enrollment.

During regular business hours, the OVMC Health Tech Navigator, Jennifer Vargas, can also assist with complicated Patient Portal enrollments (reset existing passwords, proxy access, etc). Jennifer Vargas x74546 - jvargas4@dhs.lacounty.gov

LA Health Portal Sharepoint

Procedure References

These links should serve as a reference for safe and proper techniques on how to perform many common (and some uncommon) procedures in the ED. For some procedures there may be both a longer video explaining in-depth details if this is your first time (eg med students and interns) and a shorter video if it's been a while and you just want to brush up.


Lumbar Puncture:



IO line Placement

US-guided IV Placement

Central Venous Catheterization


Facial Nerve Blocks

Nasal Foreign Body Removal


Balloon Tamponade


Digital Block


Subungual Hematoma Drainage



OVMC Pages