Harbor:Main

BUS/METRO TAP CARDS:
- 8a-5p - send to Social Work Office
- Nights/weekends/holidays - ED RN can get from the House Supervisor x65620 or spectra 23721 who will deliver the voucher to the ED

TAXI VOUCHERS: Must have a place to go with keys/someone home, or a shelter where patient is already accepted
- Daytime - call Social Work to facilitate
- Night/Weekend/Holidays - call house supervisor x65620 or spectra 23721 who will deliver the voucher to the ED
  - RN calls taxi - must notify taxi if needs wheelchair accessibility (Yellow Cab @ 310-533-6800)
  - RN takes the patient to the hospital nursing office; taxi driver comes to nursing office to sign paperwork and pick up the patient

UBER/LYFT:
- Similar to above Taxi Vouchers
- Available to patient's without insurance who do not have other transportation options

AMBULANCE: for patients that have a medical necessity (cannot ambulate, here w/o wheel chair, etc) and medically cannot take a taxi
ED RN & area clerk to coordinate with insurance (if applicable)
If patient is UNINSURED (including restricted Medi-Cal) - use county transport to get an ambulance home
- UR & SW can get involved if issues
- If patient lives outside of LA County, call nursing supervisor or SW as they may need further authorization
  - Joy Lagrone can authorize county transport as a last resort

Kids without car seats: For kids who arrive (usually by ambulance) w/o a car seat, we do not have car seats available. however, options are:

Take the bus home (no need for car seat)
Have someone bring a car seat and pick them up or go home in a taxi with the car seat that is brought in
If either of above options is not possible, may try arranging for ambulance (see section above)

Social EM resources

Harbor Social Work
- 24/7 Auto page in house social worker p1735 for various issues including: homelessness, discharge planning, sexual assault, crisis/grief, suspected elder/child abuse, recoup care, disability benefits (SSI), etc.
Homeless Task Force, in person during business hours 730a-4p Mon-Fri pager # is (310) 501-0637 and their phone number is (310) 413-8871
Opiate Withdrawal/MAT/BUP
Medical Legal Partnership
Immigration Assistance
Hospital Based Violence Intervention Program (HBVIP) and Trauma Recovery Center (TRC)
Whole Person Care (WPC) autopage in Cerner (p0145), refer 24/7.
- Substance Use Disorder (SUD)
  - Available SUD counselor in-person Mon 8a-5p, T-F 8a-12:30a, Sat 4p-12:30a.
  - Otherwise will follow up next business day via phone call. Need good contact phone number. Ensure patient knows you put a referral and someone will be contacting them.
  - On discharge, include the WPC discharge instructions (“Whole Person Care Harbor-UCLA”, also available in Spanish) from ORCHID
- Medically Complex Transitions of care (includes 3 visits to ED in past year)
  - 1) ORCHID Message/Call/Text Rosario Aliviado - Social Work Supervisor. Please include MRN, pt phone number, and reason for referral. (213) 294-8908. She will respond M-F 9:00-4:30 pm but you can ORCHID message/call/text/email anytime.
  - AND 2) place order in ORCHID "Consult to Whole Person Care". Reason for Consult Freetext: "Substance Abuse", "MAT", or "TOC" and any relevant details.
Re-entry (released from prison <6 months with medical, mental health, substance abuse, or social needs) (844) 804-5200 (24/7) and put patient on phone.
Food Pharmacy, free fruits and vegetables every Wednesday 9a-1p outside front entrance of S/E building
Free cell phones:
- Lifeline free phones: Outside of PCDC building 8a-6p (Mon-Fri), Wednesday only they outreach in front of the SE building to catch patients participating in the Food Pharmacy program.
  - Assurance Wireless
- Social work has a limited number
Mental Health
- Residential & Bridging Care (transition from mental health institution to community) (213) 738-4775
- Intensive Service Recipients (mental health with 2 or more admissions in year, recent DC from psych hospital) (844) 804-5200
Perinatal (high-risk pregnant mothers - homeless, mental health, substance abuse, domestic violence, no food) Mama's Program (844) 376-2627

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