Effectively working with consultants - Revision history

Ravillaa: /* Different Spin and Summary from allbleedingstops.blogspot.com#http://allbleedingstops.blogspot.com/2007/04 */

2017-08-11T13:25:47Z

Different Spin and Summary from allbleedingstops.blogspot.com#http://allbleedingstops.blogspot.com/2007/04

← Older revision		Revision as of 13:25, 11 August 2017
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	*Be pleasant. Get to know their names, chat and joke as the situation and time of day allow. Social niceties lubricate and facilitate these interactions.		*Be pleasant. Get to know their names, chat and joke as the situation and time of day allow. Social niceties lubricate and facilitate these interactions.
	*Become involved in your hospital medical staff. The better your consultants know you, the more credibility and trust you will accrue.		*Become involved in your hospital medical staff. The better your consultants know you, the more credibility and trust you will accrue.
			**When off service (Medicine, Surgery, ICU, etc) become part of the team. The more you invest, the more respect will be returned to you in future years.

	==Avoid the Blockers! (#6 from above)==		==Avoid the Blockers! (#6 from above)==

Ravillaa: /* Different Spin and Summary from allbleedingstops.blogspot.com#http://allbleedingstops.blogspot.com/2007/04 */

2017-08-11T13:23:27Z

Different Spin and Summary from allbleedingstops.blogspot.com#http://allbleedingstops.blogspot.com/2007/04

← Older revision		Revision as of 13:23, 11 August 2017
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	*Anticipate and pre-empt obstacles. Figure out the roadblocks, address them, and have an answer for the objection before it is said (see blockers).		*Anticipate and pre-empt obstacles. Figure out the roadblocks, address them, and have an answer for the objection before it is said (see blockers).
	*Be reasonable. Listen to them.		*Be reasonable. Listen to them.
			**Don't tell them they are "wrong"
			**If they say you are wrong, or challenge your view point, be the bigger person, do not become confrontational. At the end you have to do what is best for the patient and good communication is necessary
	*Close the deal. Once you and the consultant have agreed upon a plan, be very concrete in defining the next step. “I will admit them to telemetry."		*Close the deal. Once you and the consultant have agreed upon a plan, be very concrete in defining the next step. “I will admit them to telemetry."
	*Be pleasant. Get to know their names, chat and joke as the situation and time of day allow. Social niceties lubricate and facilitate these interactions.		*Be pleasant. Get to know their names, chat and joke as the situation and time of day allow. Social niceties lubricate and facilitate these interactions.

Chungirv: /* See Also */

2017-08-10T17:56:42Z

Mholtz at 16:25, 25 May 2017

2017-05-25T16:25:29Z

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	*Show respect for the other person’s opinions. Don’t say “You’re wrong”. See if from their viewpoint.		*Show respect for the other person’s opinions. Don’t say “You’re wrong”. See if from their viewpoint.
	*Keep your friends close and your enemies closer (okay, this is from Don Corleone, The Godfather)		*Keep your friends close and your enemies closer (okay, this is from Don Corleone, The Godfather)

			==See Also==


			==External Links==


	==References==		==References==
	<references/>		<references/>
	*Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26

	[[Category:Misc/General]]		[[Category:Misc/General]]

ClaireLewis at 23:10, 10 September 2016

2016-09-10T23:10:09Z

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	<references/>		<references/>
	*Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26		*Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26

			[[Category:Misc/General]]

Rossdonaldson1: /* References */

2016-08-25T23:18:12Z

References

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	==References==		==References==
	~~#Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26~~
	<references/>		<references/>
			*Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26

Rossdonaldson1: /* References */

2016-08-25T23:18:00Z

References

← Older revision		Revision as of 23:18, 25 August 2016
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	==References==		==References==
	#Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26		#Consultation in the emergency department: a qualitative analysis and review.J Emerg Med. 2012 Jun;42(6):704-11. doi: 10.1016/j.jemermed.2011.01.025. Epub 2011 May 26
			<references/>

Rossdonaldson1 at 23:17, 25 August 2016

2016-08-25T23:17:47Z

Show changes

Navydoc1: content update

2016-08-24T18:17:44Z

content update

@@ Line 5: / Line 5: @@
 . More practically, it is a service type provided by a physician whose opinion or advice regarding evaluation or management of a specific problem is requested by another physician.
-==Six Tenets of Dale Carnegie "How to Win Friends and Influence People==
+==Skills for success==
 . Organizational skills:  Focused.  Concise.  Prompt.  Prepared.
@@ Line 31: / Line 16: @@
 ==The "5 C's" of ED Consults==
-. Communicate:  Concise story.  Clearly speaking.  Clarify issues.  Be patient.
+. Contact:  Full name.  Rank and service.  Identify attending. (This is “Dr. Smith (not Bill), the EM resident”.  Be nice, not weak. You earned the title.
-. Core question:  Specify the need for the consultant.
+. Core question:  Specify the need (e.g. admit, consult or procedure) for the consultant. Know your goal and then state it clearly to them.
-. Collaboration:  result of the discussion.
+. Collaboration:  Result of the discussion.
 . Closing the loop:  Ensure both parties on same page, update with any changes.
 ==Conflict Resolution==
@@ Line 62: / Line 39: @@
 . Be direct when presenting on the phone. Don’t make them wonder.
-. Make a compelling sales pitch. ust make the sale and convince them as succinctly as possible. Three sentences is as long as this should take.
+. Make a compelling sales pitch. Just make the sale and convince them as succinctly as possible. Three sentences presentation should suffice.
 . Never lie. They will find out. One can begin the conversation with “I am sorry but this is a social admission, and it is necessary because…”
@@ Line 68: / Line 45: @@
 . Start with the case FOR your diagnosis and plan, then acknowledge countervailing facts. If they detect uncertainty, they will pounce and you are lost.
-. Anticipate and pre-empt obstacles. Figure out the roadblocks, address them, and have an answer for the objection before it is even uttered.
+. Anticipate and pre-empt obstacles. Figure out the roadblocks, address them, and have an answer for the objection before it is said (see blockers).
 . Be reasonable. Listen to them.
@@ Line 77: / Line 54: @@
 . Become involved in your hospital medical staff. The better your consultants know you, the more credibility and trust you will accrue.
 ==References==

Navydoc1: /* Communicate/Core Questions */

2016-08-24T17:42:30Z

Communicate/Core Questions

← Older revision		Revision as of 17:42, 24 August 2016
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	==Communicate/Core Questions==		==Communicate/Core Questions==

	1. Give the diagnosis first and why you are consulting them, e.g. for an admission or a consult. Know your goal before you call them and then state it clearly to them. Don’t say “what do you want us to do?”		1. Give the diagnosis first and why you are consulting them, e.g. for an admission or a consult.

			2. Know your goal before you call them and then state it clearly to them. Don’t say “what do you want us to do?”

	==Conflict Resolution==		==Conflict Resolution==

← Older revision		Revision as of 17:56, 10 August 2017
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	==See Also==		==See Also==
			[[Residency: Basic Skills]]

	==External Links==		==External Links==